At a Glance
- Tasks: Lead tech delivery for airport operations and enhance travel experiences.
- Company: Join easyJet, a leading low-cost airline transforming travel across Europe.
- Benefits: Competitive salary, flexible working, discounted travel, and generous holiday allowance.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a real impact on millions of passengers' journeys every day.
- Qualifications: Experience in tech delivery and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Delivery Lead – Airport & Ground Experience
Hybrid/Luton
We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy.
Join Our Mission: Transforming the Travel Experience
At easyJet, we are reshaping the future of travel. We are transforming our Airport & Ground Experience through modern product-led technology, operational excellence, automation, data, and AI-enabled capabilities. Our mission spans over 150 airports and operational locations. We build and support the digital products that power airport operations, passenger processing, baggage handling, frontline ground crews, and critical infrastructure.
Role Purpose
Your core focus is to lead and evolve the delivery operating model for our entire mission. You will provide strategic leadership, governance, and coaching to a team of Regional Delivery Managers executing airport deployments across Europe. By partnering closely with Product Managers, Technical Leads, and Domain Architects, you will drive predictable, high-performing tech rollouts that keep our airline flying efficiently.
Key Responsibilities
- Own and scale the delivery framework, aligning multi-product tech rollouts with broader business priorities.
- Manage mission-level planning, establishing clear governance, tracking KPIs, and resolving cross-product dependencies.
- Lead RAID management (Risks, Assumptions, Issues, Dependencies), driving swift escalation and problem-solving.
- Line manage, coach, and develop a high-performing team of Regional Delivery Managers.
- Align regional capacity with mission priorities to ensure seamless local delivery execution.
- Oversee all airport technology deployments and change initiatives across our network.
- Enforce strict operational readiness criteria (supportability, training, service acceptance) before any product transitions live.
- Define and maintain delivery metrics and flow measures, building dashboards to track delivery health and predictability.
- Remove systemic blockers to scale throughput and promote a culture of continuous learning.
- Act as the primary delivery authority for senior Technology and Operations leadership.
- Manage external suppliers and Ground Handling Partners to keep rollout timelines tightly aligned.
What We Are Looking For
- Proven Delivery Leadership: Extensive experience steering complex tech delivery systems, agile frameworks, and product-led operating models within a scale environment.
- Aviation or Logistics Expertise: Strong baseline understanding of the commercial and operational realities of a high-volume, low-cost airline (or a similarly complex, 24/7 operational industry).
- People Leadership: Proven success managing, coaching, and scaling distributed or regional delivery teams.
- Deployment Rigour: A sharp focus on operational readiness, transition to support, and risk mitigation for high-stakes software or infrastructure rollouts.
- Stakeholder Mastery: The communication skills to influence internal product/tech teams, senior operational leaders, and external third-party suppliers alike.
Ready to make travel easyJet-style? Apply today to take ownership of the technology that moves millions of passengers every single day.
What you’ll get in return:
- Competitive base salary
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues. We look forward to your application and the possibility of you flying high with our team!
Reasonable Adjustments: At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Delivery Lead - Airport & Ground Experience in Luton employer: easyJet Airline Company PLC
At easyJet, we pride ourselves on being a dynamic and inclusive employer that values innovation and teamwork. Our hybrid working model allows for flexibility while fostering a collaborative environment in Luton, where you can thrive alongside passionate colleagues. With competitive benefits, opportunities for personal growth, and a commitment to transforming the travel experience, easyJet is the perfect place for those looking to make a meaningful impact in the aviation industry.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead - Airport & Ground Experience in Luton
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Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
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We think you need these skills to ace Delivery Lead - Airport & Ground Experience in Luton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at easyJet Airline Company PLC, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Research and Reflect:Before you hit 'submit,' spend some time digging into easyJet Airline Company PLC. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
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