At a Glance
- Tasks: Process consumer claims and support legal challenges for flight disruptions.
- Company: Join easyJet, a leading low-cost airline serving millions across Europe.
- Benefits: Enjoy up to 20% bonus, 25 days holiday, and excellent staff travel perks.
- Other info: Hybrid working model with a commitment to inclusivity and diversity.
- Why this job: Make a real impact in consumer rights while working in a dynamic legal team.
- Qualifications: Fluent French speaker with legal experience and strong organisational skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a French-speaking Consumer Claims Paralegal (minimum C1 level) to work within our Legal & Litigation team, supporting consumer legal challenges related to operational disruptions.
Responsibilities
- Process legal claims for compensation and refunds for flight delays and cancellations under EU 261 legislation, the Montreal Convention, and easyJet’s terms and conditions.
- Assess consumer claims promptly to decide on legal challenges and initiate action.
- Prepare defence statements with external advisors and handle ADR cases such as conciliation proceedings.
- Support customer service teams with pre-action cases and ensure accurate data updates in easyJet’s systems.
- Liaise with courts and manage administrative follow-up for litigated claims and mediation cases from start to settlement or judgement.
- Advise customer service on consumer law enquiries and maintain databases and payment records.
- Occasionally translate legal documents into French.
Requirements
- Fluent or native French speaker with a minimum C1 level.
- Legal background or experience as a paralegal/legal assistant, ideally with an interest in civil litigation.
- Knowledge of aviation industry regulations, EU 261 legislation, and French civil procedure law is advantageous.
- Strong organisational skills and ability to manage large workloads efficiently.
- Excellent communication and relationship-building skills.
- Comfortable working with data and proficient in Microsoft Office, including Word and Excel.
- Additional European language skills are highly regarded.
Benefits and Practicalities
- Up to 20% bonus.
- 25 days holiday.
- BAYE, SAYE, and Performance share schemes.
- Life Assurance.
- Flexible benefits package.
- Excellent staff travel benefits.
- Hybrid working – we spend approximately 60% of our time per month in the office at Luton Airport.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Consumer Claims Paralegal – French Speaking in Luton employer: easyJet Airline Company PLC
At easyJet, we pride ourselves on being an excellent employer, offering a dynamic work culture that values inclusivity and employee growth. As a Consumer Claims Paralegal based at Luton Airport, you will benefit from a competitive bonus structure, generous holiday allowance, and flexible working arrangements, all while contributing to a team that supports millions of customers across Europe. Join us to develop your legal expertise in a fast-paced environment where your contributions truly matter.
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Claims Paralegal – French Speaking in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work in consumer claims or aviation law. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on EU 261 legislation and the Montreal Convention. We want you to be ready to discuss how your skills can help easyJet handle consumer claims effectively.
✨Tip Number 3
Show off your language skills! If you're fluent in French, make sure to highlight this during interviews. Being able to translate legal documents could set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the easyJet team.
We think you need these skills to ace Consumer Claims Paralegal – French Speaking in Luton
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a French-speaking paralegal, make sure to highlight your language proficiency right at the start. Use clear examples of how you've used your French skills in previous roles, especially in legal contexts.
Tailor Your Experience:We want to see how your background fits with our needs. Focus on your experience with consumer claims, EU 261 legislation, or any relevant legal work. Make it easy for us to see why you're the perfect fit!
Be Organised and Clear:Your application should reflect the strong organisational skills we value. Keep your CV and cover letter well-structured and concise. Use bullet points where possible to make it easy for us to read through your achievements.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about easyJet and what we stand for.
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Legislation
Make sure you brush up on EU 261 legislation and the Montreal Convention. Being able to discuss these laws confidently will show that you understand the legal framework you'll be working within.
✨Showcase Your Language Skills
Since this role requires a fluent or native French speaker, practice your French legal terminology. You might be asked to translate a document or answer questions in French, so being prepared will give you an edge.
✨Demonstrate Organisational Skills
Prepare examples of how you've managed large workloads efficiently in the past. This could be through specific projects or tasks where you had to juggle multiple responsibilities—show them you can handle the pressure!
✨Build Rapport with the Interviewers
Excellent communication is key! Be friendly and approachable during the interview. Ask questions about the team and the company culture to show your interest in building relationships within the workplace.
