Business Change Manager FTC in Luton

About Us

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

JOB PURPOSE

easyJet is delivering an ambitious, enterprise-wide transformation agenda that will fundamentally reshape how we operate and create value for our customers, colleagues, and business. The Business Change Manager (BCM) plays a critical role in ensuring that the intended outcomes of transformation are realised by driving adoption, behaviour change, and operational readiness across the organisation. The Business Change Manager combines strategic partnership with hands‑on delivery; diagnosing challenges, shaping change strategies, and leading the execution of adoption, engagement and readiness activities that enable transformation to land successfully. The role is accountable for delivering the change outcomes that unlock business value, with success defined by the degree to which change is adopted, embedded and sustained across the organisation.

JOB ACCOUNTABILITIES

• Shape and lead end-to-end change strategies that drive behavioural adoption and deliver measurable value (i.e. efficiency, customer outcomes, financial benefits).
• Lead and own the delivery of change outcomes by shaping and executing change deliverables that enable adoption, readiness and sustained new ways of working across complex, multi‑year programmes.
• Apply structured problem-solving, proven change methodologies and transformation experience to diagnose adoption, readiness and engagement challenges, and co-create practical solutions with programme and business leaders.
• Create compelling change narratives that articulate the ‘why’ and inspire engagement across all impacted groups.
• Measure colleague sentiment, adoption, readiness, and behavioural change throughout the project lifecycle.

Requirements of the Role

KEY SKILLS REQUIRED

• Proven experience leading complex transformation across large organisations.
• Certified in change management (Prosci/APMG or equivalent) with deep understanding of change strategies, stakeholder engagement, behavioural change and adoption measurement.
• Strong understanding of transformation disciplines across people, process, digital, technology, culture and operating models.
• Ability to distil complex problems, synthesise information quickly, and generate clear, actionable recommendations.
• Skilled facilitator who can align diverse stakeholders and guide strategic conversations.
• Strong commercial awareness and ability to link change adoption to measurable benefits and business outcomes.
• Confident advising senior leaders and influencing decision‑making in ambiguous and fast‑paced environments.

COMPETENCIES

• Business Performance. Understands business and external environment, is cost conscious and understands the longer‑term perspective and implications of decisions.
• Innovation and Change. Proactively suggests new ways of doing things and questions existing approaches, views change as an opportunity, comfortable working in a dynamic and ambiguous environment.
• Building Relationships. Expresses ideas confidently and clearly, builds positive and constructive relationships with others, gets to know colleagues within their own team and supports them to ensure team goals are achieved.
• Ownership and Delivery. Has a clear focus to deliver results, working to targets, reviewing progress and adapting their plans accordingly, motivating themselves/the team to achieve.

BENEFITS

• Competitive base salary
• Up to 20% bonus
• BAYE, SAYE & Performance share schemes
• Flexible benefits package
• Excellent staff travel benefits

We operate a hybrid working policy of 40% - 60% of the month spent with colleagues. We look forward to your application and the possibility of you flying high with our team!

How to Apply

If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.