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- Tasks: Lead design and research for AI tools that transform employee experiences.
- Company: Join easyJet's innovative AI Workforce Experience team.
- Benefits: Competitive salary, travel perks, pension, and flexible working options.
- Other info: Inclusive workplace with opportunities for career growth.
- Why this job: Shape the future of work with cutting-edge AI solutions.
- Qualifications: Senior UX/UI design experience and strong portfolio required.
The predicted salary is between 60000 - 80000 £ per year.
You’ll join our AI Workforce Experience team, an emerging, high‑impact group focused on transforming how colleagues across easyJet work through AI‑enabled tools and platforms. The team partners closely with Technology, HR, Operations and Product to design employee‑facing AI solutions that are practical, trustworthy and genuinely useful.
Read on if you…
- Are a senior UX/UI Designer and Researcher who enjoys working across both disciplines
- Are excited by AI, emerging technology and shaping how work is done
- Enjoy solving complex problems and turning them into simple, trusted user experiences
- Can be based in our Luton head office around 3 days per week as part of our hybrid model
The Role
AI is changing what it means to work at easyJet — and this role sits right at the heart of that shift. As Lead UX Designer you’ll lead the design and research practice for our growing portfolio of employee‑facing AI products, including super‑agent experiences and AI productivity tooling used by colleagues across the business. This is a true 50/50 role:
- Design – translating complex AI capabilities into intuitive, high‑quality UX/UI
- Research – uncovering real colleague needs and grounding product decisions in evidence
You’ll operate as a senior individual contributor, setting the bar for quality and influence across the portfolio. Over time, the role is expected to evolve into a chapter lead, owning employee‑facing UX/UI and research across easyJet’s AI and workforce transformation agenda.
Requirements of the Role
- Proven experience as a senior UX/UI designer and/or user researcher, ideally spanning both disciplines
- A strong portfolio showing end‑to‑end design thinking — from research and insight through to polished, production‑ready design
- Experience designing internal or enterprise products, particularly complex, workflow‑driven tools
- Comfort working in ambiguity, where AI capabilities and requirements evolve quickly
- Excellent stakeholder skills — able to confidently present, influence and defend decisions with evidence
- Proficiency in Figma (essential)
- Experience with research and usability tooling (Maze, Userlytics, Hotjar or similar)
- Working knowledge of accessibility standards (WCAG/W3C)
- Experience working in agile product teams
- Familiarity with AI‑powered products and related UX challenges (trust, transparency, onboarding) is desirable but not essential
What you’ll get in return
- Competitive salary and bonus
- easyJet staff travel benefits
- Pension, life assurance and flexible benefits
- Hybrid working and a supportive, inclusive environment
Practicalities
This is a full‑time role, based in Luton, working 40 hours per week. We support hybrid working, with around 60% of time spent in the office per month.
Reasonable Adjustments
At easyJet, we are committed to building an inclusive workplace that reflects the customers we serve across Europe. We welcome applications from all backgrounds. If you require any adjustments or support during the recruitment process — including extra time for assessments or accessible interview arrangements — please contact us. We are happy to make reasonable adjustments throughout the process.
Lead UX Designer – AI Workforce Experience in London employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX Designer – AI Workforce Experience in London
✨Tip Number 1
Network like a pro! Reach out to current employees at easyJet or in the UX/UI field on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Show off your portfolio! When you get that interview, make sure to highlight your best work. Tailor your examples to showcase how you've tackled complex problems, especially in AI or enterprise products.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of AI and UX challenges. Be ready to discuss how you would approach designing user-friendly AI tools that colleagues will love.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the easyJet team.
We think you need these skills to ace Lead UX Designer – AI Workforce Experience in London
Some tips for your application 🫡
Show Off Your Portfolio: Make sure to include a link to your portfolio in your application. We want to see your design process and how you tackle complex problems, so showcase your best work that highlights your UX/UI skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Lead UX Designer role. Highlight your experience with AI and how it relates to the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI and how they relate to UX design. Be ready to discuss how AI can enhance user experiences, especially in the context of employee-facing tools. This will show that you're not just a designer but someone who understands the tech landscape.
✨Showcase Your Portfolio
Bring along a strong portfolio that highlights your end-to-end design process. Focus on projects where you've tackled complex problems and turned them into simple solutions. Be prepared to explain your thought process and the impact your designs had on users.
✨Engage with Stakeholders
Since this role involves working closely with various teams, practice how you'll present and defend your design decisions. Use evidence from your research to back up your choices. This will demonstrate your excellent stakeholder skills and ability to influence others.
✨Prepare for Ambiguity
Expect questions about how you handle ambiguity, especially in fast-evolving environments like AI. Think of examples from your past where you've successfully navigated unclear requirements or shifting priorities, and be ready to share those stories.