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- Tasks: Lead IT orchestration, manage service desks, and drive automation for continuous improvement.
- Company: Join easyJet's innovative IT leadership team in a dynamic environment.
- Benefits: Competitive salary, bonuses, flexible benefits, and excellent staff travel perks.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Inspire teams, drive innovation, and make a real impact in the tech industry.
- Qualifications: Proven IT leadership experience with strong analytical and strategic skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced and inspirational Head of Orchestration to join our ITSO leadership team at easyJet. Reporting to the ITLT Lead for I&O, you will oversee and coordinate crucial IT-related activities, leading our Third Party ServiceDesk, Tech Bars, and Executive Support Services. You will drive automation, best practice, and modern ways of working, ensuring continuous improvement through proactive feedback.
Key Responsibilities
- Lead and manage cross-functional IT management capabilities across ITSO.
- Oversee Third Party ServiceDesk, Tech Bars, and Executive Support Services.
- Prioritise automation and service improvements, reviewing and acting on feedback.
- Support the execution of ITSO, automation, and integration strategies.
- Build strong relationships with customers, anticipating and responding to their needs.
- Inspire, influence, and empower teams, fostering a culture of servant leadership.
- Drive innovation and embrace change in a dynamic environment.
- Manage budgeting, financial planning (including show back/chargeback models), and IT governance.
Key Skills & Experience
- Significant and demonstrable experience in IT department leadership roles.
- Strong background in IT service management (ITSM) and ITIL.
- Proven experience in strategy, budgeting, and staffing.
- Excellent analytical, strategic, and conceptual thinking skills.
- Data-savvy with strong data analysis capabilities.
- Effective influencing and negotiation skills in complex environments.
- Experience in budget planning and financial management.
- Ability to inspire, lead, and develop talent.
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues in our Luton Airport Head Office.
Benefits
- Competitive base salary
- Up to 30% bonus
- BAYE, SAYE & Performance share schemes
- Flexible benefits package
- Excellent staff travel benefits
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Head of Orchestration in London employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Orchestration in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at easyJet or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. easyJet values innovation and customer focus, so think of examples from your past that showcase how you embody these traits.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Orchestration role. Highlight your leadership skills and how you've driven automation and service improvements in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at easyJet.
We think you need these skills to ace Head of Orchestration in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Orchestration role. Highlight your experience in IT leadership, service management, and any relevant automation projects. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive innovation at easyJet. Be sure to mention specific experiences that demonstrate your ability to lead and inspire teams.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Use metrics where possible to show how you've improved processes or led successful projects. We love data-driven results!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your ITSM Inside Out
As a Head of Orchestration, you'll need to demonstrate a strong grasp of IT service management and ITIL principles. Brush up on these concepts and be ready to discuss how you've applied them in previous roles. Think about specific examples where you led service improvements or automation initiatives.
✨Showcase Your Leadership Style
This role requires inspiring and empowering teams, so be prepared to talk about your leadership approach. Share stories that highlight your ability to foster a culture of servant leadership and how you've successfully influenced teams in complex environments.
✨Prepare for Budgeting Questions
Since budgeting and financial planning are key responsibilities, expect questions around these topics. Have examples ready that showcase your experience with budget planning, financial management, and how you've handled chargeback models in the past.
✨Build Relationships with Customers
The ability to anticipate and respond to customer needs is crucial. Think of instances where you've built strong relationships with stakeholders or customers. Be ready to discuss how you’ve gathered feedback and used it to drive service improvements.