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- Tasks: Analyse disruption data and support customers during challenging times.
- Company: Join easyJet, Europe's iconic low-cost airline with a vibrant culture.
- Benefits: Enjoy up to 20% bonus, 25 days holiday, and fantastic staff travel perks.
- Why this job: Make a real impact in the aviation sector while developing your skills.
- Qualifications: Strong attention to detail, relationship-building skills, and data proficiency required.
- Other info: Flexible working options and a commitment to inclusivity for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
- Have experience in a fast-paced environment, preferably within the aviation sector
- Enjoy analysing data and working collaboratively to solve complex problems
The Team
Join our dynamic Disruption Investigation team, where your insights will play a crucial role in maintaining our high service standards during challenging times. You will work closely with various internal teams to ensure we provide the best possible support to our customers.
The Role
As a Disruption Investigation Officer, you will be responsible for managing and processing disruption information to effectively challenge legal claims.
- Analysing disruption events and ensuring quality evidence is collected and retained.
- Producing reports during disruption incidents and recording real-time information.
- Liaising with internal teams to gather supporting disruption information, including root causes and customer welfare measures.
- Maintaining disruption evidence information databases and documentation for legal representatives.
- Representing easyJet as an expert witness in court proceedings across Europe.
Requirements of the Role
- Strong attention to detail and organisational skills
- Excellent relationship-building abilities with a knack for influencing and negotiating
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- A numerate mindset, comfortable working with data
- Knowledge and experience in aviation is highly regarded
- Additional European languages are a plus
What you’ll get in return
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
Practicalities
This full-time role will be based in Luton, we support hybrid working and we spend 60% of our time per month in the office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Business Area Legal
Disruption Investigation Officer in London employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disruption Investigation Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former easyJet employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into easyJet's values and mission. Show us how your skills align with our promise behaviours – Safe, Bold, Welcoming, and Challenging. We love candidates who resonate with our spirit!
✨Tip Number 3
Practice your data analysis skills! Since the role involves analysing disruption events, brush up on your Excel and PowerPoint skills. We want to see you confidently present your findings during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the easyJet family.
We think you need these skills to ace Disruption Investigation Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Disruption Investigation Officer role. Highlight your experience in fast-paced environments and any relevant skills, especially those related to data analysis and relationship-building.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with easyJet and how your skills align with our values of being Safe, Bold, Welcoming, and Challenging.
Showcase Your Data Skills: Since this role involves analysing disruption events, be sure to mention your proficiency in Microsoft Office, particularly Excel. Share examples of how you've used data to solve problems in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Stuff
Before the interview, dive deep into easyJet's mission and values. Understand their Promise Behaviours: Safe, Bold, Welcoming, and Challenging. This will help you align your answers with what they stand for and show that you're a great fit for the team.
✨Data is Your Best Friend
Since the role involves analysing disruption events, brush up on your data analysis skills. Be prepared to discuss how you've used data in past roles to solve problems or improve processes. Bring examples of reports or analyses you've done to showcase your proficiency.
✨Build Relationships
Highlight your relationship-building skills during the interview. Think of examples where you've successfully influenced or negotiated with others. easyJet values collaboration, so showing that you can work well with different teams will set you apart.
✨Prepare for Real-World Scenarios
Expect situational questions that test your problem-solving abilities. Prepare by thinking through potential disruption scenarios and how you would handle them. This will demonstrate your readiness for the fast-paced environment of easyJet and your ability to think on your feet.
