At a Glance
- Tasks: Drive customer insights and research to shape easyJet's strategy.
- Company: Join easyJet, Europe's iconic low-cost airline with a vibrant culture.
- Benefits: Enjoy up to 20% bonus, 25 days holiday, and flexible benefits.
- Other info: Hybrid working model with a supportive and inclusive team environment.
- Why this job: Make a real impact by understanding customer motivations and enhancing travel experiences.
- Qualifications: Experience in market research and strong data analysis skills required.
The predicted salary is between 28800 - 48000 £ per year.
We are easyJet – a £multi‑billion low‑cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low‑cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
- Have experience in market research and customer insight
- Enjoy working with data to drive strategic decisions
The team:
Join our Customer Strategy & Insights Team, where we set and drive the customer strategy across the business. We deliver regular insights that enable a better understanding of our customers and their motivations towards travelling and choosing our brand.
The role:
As a Customer Insights Specialist, you will manage our brand tracking, community and ad hoc research, delivering strategic customer insights across the business. You will engage with stakeholders at all levels, bringing customer research and analysis to life through great visualisation and presentation.
What we’re looking for:
- Familiarity with brand health metrics
- Experience in a market research/customer insight role, preferably within an international organisation
- Ability to communicate effectively with internal stakeholders and external suppliers
- Track record of providing clear, persuasive, actionable insights
- Highly numerate and comfortable working with large data sets
- Self‑motivated problem‑solver with the ability to work independently
- Ability to adapt to changing priorities and thrive in a fast‑paced work environment
What you’ll get in return:
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
This is a full‑time position. We support hybrid working and spend time together as a team in our Luton HQ offices.
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Customer Insight Specialist in London employer: easyJet Airline Company PLC
At easyJet, we pride ourselves on being a dynamic and inclusive employer that values innovation and collaboration. As a Customer Insight Specialist based in our Luton HQ, you'll enjoy a vibrant work culture that encourages personal growth and offers excellent benefits, including up to 20% bonus, flexible working options, and fantastic staff travel perks. Join us in shaping the future of low-cost travel while connecting millions of customers to their passions.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Specialist in London
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We think you need these skills to ace Customer Insight Specialist in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit easyJet Airline Company PLC. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
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Demonstrate Your Understanding of easyJet Airline Company PLC:Show us that you’ve done your homework! In your application, briefly mention what you admire about easyJet Airline Company PLC’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at easyJet Airline Company PLC
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As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
