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For Companies At a Glance
- Tasks: Analyse customer data to drive insights and improve experiences.
- Company: Join easyJet, a leading low-cost airline with a vibrant culture.
- Benefits: Enjoy competitive pay, private medical insurance, and amazing travel perks.
- Why this job: Make a real impact on customer experience in a fast-paced environment.
- Qualifications: Experience with data analysis and BI tools like Tableau is essential.
- Other info: Collaborative team focused on continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
- Have proven experience in a data analyst, BI analyst, analytics or insight role
- Enjoy working with large datasets, survey data or using BI tools like Tableau
The Team
You’ll join our Customer Strategy & Insights team, who enable the business to make better customer-led decisions through data, insight and research. We’re collaborative, fast-paced and focused on delivering actionable analytics that drive easyJet’s success.
The Role
As a Customer Insight Analyst, you’ll deliver robust customer, CX and performance analytics that underpin insight across the business. You’ll focus on data analysis, reporting and dashboarding, building the analytical foundation for our Insight Consultants.
- Analyse customer experience and satisfaction data across Airport, Inflight and Service Recovery touchpoints.
- Support monthly and quarterly reporting of customer KPIs, including CSAT.
- Identify trends, drivers and anomalies in customer performance data.
- Build, maintain and iterate customer and CX dashboards using Tableau (or equivalent tools).
- Ensure metrics are clearly defined, consistent and documented.
- Work with central analytics teams to extract, transform and validate customer datasets.
- Conduct ad-hoc and structured analysis in response to business questions.
- Translate complex analysis into concise summaries for non-technical stakeholders.
- Manage multiple analytical tasks and priorities independently.
- Contribute to continuous improvement of customer analytics capability and standards.
Requirements of the Role
What we’re looking for:
- Pragmatic, delivery-focused and outcomes-driven.
- Collaborative, with a strong service mindset.
- Strong numerical and analytical skills, with experience working with large datasets.
- Hands-on experience with Tableau or equivalent BI/data visualisation tools.
- SQL skills are advantageous.
- Ability to analyse customer, CX or behavioural data and identify meaningful patterns.
- Strong communication skills, able to explain analysis clearly to non-technical audiences is desirable.
What you’ll get in return:
- Up to 20% maximum bonus.
- Private Medical Insurance.
- 7% pension contributions.
- Excellent staff travel benefits.
- 25 days of annual leave.
Customer Insight Manager in London employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former easyJet employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Customer Strategy & Insights team.
✨Tip Number 2
Prepare for your interview by brushing up on your data analysis skills. Be ready to discuss how you've used tools like Tableau in past roles, and think of examples where your insights made a real impact.
✨Tip Number 3
Show off your passion for customer experience! Research easyJet’s recent initiatives and be prepared to share your thoughts on how you could contribute to improving customer satisfaction and performance analytics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the easyJet family.
We think you need these skills to ace Customer Insight Manager in London
Some tips for your application 🫡
Show Your Data Skills: Make sure to highlight your experience with data analysis and BI tools like Tableau in your application. We want to see how you've used these skills to drive insights and make decisions in previous roles.
Be Clear and Concise: When explaining your past experiences, keep it straightforward. Use simple language to describe complex analyses, as we need to ensure that even non-technical stakeholders can understand your insights.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect the specific requirements of the Customer Insight Manager role. Show us how your background aligns with our mission at easyJet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Data
As a Customer Insight Manager, you'll be working with large datasets and BI tools like Tableau. Make sure you brush up on your data analysis skills and be ready to discuss specific examples of how you've used data to drive insights in previous roles.
✨Understand easyJet's Values
Familiarise yourself with easyJet's Promise Behaviours: Safe, Bold, Welcoming, and Challenging. Think about how these values align with your own experiences and be prepared to share examples that demonstrate how you embody these behaviours in your work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and analytical thinking. Prepare scenarios where you've identified trends or anomalies in customer data and how you translated those findings into actionable insights for stakeholders.
✨Communicate Clearly
You'll need to explain complex analyses to non-technical audiences. Practice summarising your past projects in a way that's easy to understand, focusing on the impact of your insights rather than the technical details.
