Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse customer data to drive insights and improve experiences.
- Company: Join easyJet, a leading low-cost airline with a vibrant culture.
- Benefits: Enjoy competitive pay, travel perks, and flexible working options.
- Why this job: Make a real impact on customer experiences while working with data.
- Qualifications: Experience in data analysis and proficiency in BI tools like Tableau.
- Other info: Collaborative team environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 Ā£ per year.
We are easyJet ā a FTSE-100 listed, Ā£multi-billion low-cost airline that serves tens of millions of customers every single year. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We are on a mission to make low-cost travel easy.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
- Have proven experience in a data analyst, BI analyst or analytics role
- Enjoy working with large datasets and using BI tools like Tableau
- Can be in our fantastic Luton head office 3 x per week
The Team
You will join our Customer Strategy & Insights team, who enable the business to make better customerāled decisions through data, insight and research. We are collaborative, fastāpaced and focused on delivering actionable analytics that drive easyJet's success.
The Role
As a Customer Insight Analyst, you will deliver robust customer, CX and performance analytics that underpin insight across the business. You will focus on data analysis, reporting and dashboarding, building the analytical foundation for our Insight Consultants.
- Analyse customer experience and satisfaction data across Airport, Inflight and Service Recovery touchpoints
- Support monthly and quarterly reporting of customer KPIs, including CSAT
- Identify trends, drivers and anomalies in customer performance data
- Build, maintain and iterate customer and CX dashboards using Tableau (or equivalent tools)
- Ensure metrics are clearly defined, consistent and documented
- Work with central analytics teams to extract, transform and validate customer datasets
- Conduct adāhoc and structured analysis in response to business questions
- Translate complex analysis into concise summaries for nonātechnical stakeholders
- Manage multiple analytical tasks and priorities independently
- Contribute to continuous improvement of customer analytics capability and standards
Requirements of the Role
- Detailāoriented and methodical approach
- Comfortable working independently and managing multiple priorities
- Pragmatic, deliveryāfocused and outcomesādriven
- Collaborative, with a strong service mindset
- Adaptable and comfortable working in a fastāpaced environment
- Strong numerical and analytical skills, with experience working with large datasets
- Handsāon experience with Tableau or equivalent BI/data visualisation tools
- Ability to analyse customer, CX or behavioural data and identify meaningful patterns
- Strong communication skills, able to explain analysis clearly to nonātechnical audiences
What you will get in return:
- Up to 20% maximum bonus
- PMI
- 7% pension contributions
- Excellent staff travel benefits
- 25 days of annual leave + bank holidays
- Annual credit towards an easyJet holiday
- Various flexible benefits and extras
Practicalities
This fullātime role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.
Customer Insight Analyst in London employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Insight Analyst in London
āØTip Number 1
Network like a pro! Reach out to current or former employees at easyJet on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
āØTip Number 2
Prepare for the interview by diving deep into easyJet's customer experience strategies. Show us that you understand their mission and how your skills as a Customer Insight Analyst can help enhance their service.
āØTip Number 3
Practice your data storytelling! Be ready to explain complex analyses in simple terms. We want to see how you can make insights accessible to non-technical folks at easyJet.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets seen by the right people. Plus, it shows youāre serious about joining the easyJet team.
We think you need these skills to ace Customer Insight Analyst in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Customer Insight Analyst role. Highlight your experience with data analysis, BI tools like Tableau, and any relevant projects that showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer insights and how your skills align with our mission at easyJet. Keep it engaging and personal ā we love a bit of personality!
Showcase Your Analytical Skills: In your application, donāt forget to mention specific examples of how you've worked with large datasets and delivered actionable insights. Weāre looking for detail-oriented candidates who can manage multiple priorities, so let us know how youāve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets into the right hands. Plus, youāll find all the details you need about the role and our company culture there!
How to prepare for a job interview at easyJet Airline Company PLC
āØKnow Your Data Tools
Make sure you brush up on your skills with BI tools like Tableau. Be ready to discuss how you've used these tools in past roles, and maybe even prepare a few examples of dashboards or reports you've created. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
āØUnderstand Customer Insights
Familiarise yourself with the key metrics related to customer experience and satisfaction. Think about how you would analyse data from various touchpoints like airports and inflight services. Being able to articulate how you would approach this analysis will demonstrate your understanding of the role.
āØCommunicate Clearly
Since you'll need to explain complex analyses to non-technical stakeholders, practice summarising your findings in simple terms. Prepare a couple of scenarios where you had to present data insights to a diverse audience, highlighting your ability to make data accessible.
āØShow Your Collaborative Spirit
easyJet values collaboration, so be ready to share examples of how you've worked with teams in the past. Discuss any experiences where you contributed to a project or helped improve processes through teamwork. This will align well with their culture and show that you can thrive in a fast-paced environment.
