IT Service Assurance Specialist - Identity & Access Management

We are easyJet – a FTSE‑250 listed, multi‑billion‑pound airline that serves tens of millions of customers each year. We fly more than 1,207 routes across 38 European countries and employ over 18,000 colleagues. Our mission is to make low‑cost travel easy, connecting millions of people to their destinations through Europe’s best airline network, great value fares, and friendly service.

Join easyJet’s IT Services and Airline Operations (ITSO) organisation, responsible for delivering trustworthy, scalable, and efficient IT infrastructure services to support easyJet’s growth. Within ITSO, Platforms underpin our technology capabilities across Observability, Hosting, Connectivity, Identity & Access, and IT Common Tools.

As an IT Service Assurance Specialist in the Identity and Access Management team, you will oversee the execution of standardised IT service‑management processes, tools, and frameworks. You will collaborate closely with supplier teams to ensure consistency and quality of service integration practices across platforms and products.

Responsibilities

• Manage and resolve IT incidents, including on‑call major incident management.
• Prevent recurring issues through effective problem management.
• Ensure service continuity, design, and transition.
• Streamline change and capacity‑management processes.
• Maintain service catalogue and knowledge management for accessibility and compliance.
• Manage configuration items and ensure asset, patch compliance, and disaster‑recovery planning.
• Align service integration strategies with platform objectives.
• Monitor and enhance value delivered by platform processes.
• Collaborate with the Service Integration Lead and Community of Practice to drive process improvements.

Qualifications

• Extensive experience in IT departments, delivering cross‑functional IT management.
• Strong background in IT governance, policy definition, and process improvement.
• Deep understanding of IT systems, architectures, and technologies.
• Experience in IT service management (ITSM) and ITIL.
• Proven ability to maximise offshore resource models and manage third‑party suppliers.
• Excellent planning, orchestration, and data‑analysis skills.
• Strong stakeholder communication, influencing, and negotiation skills.
• Ability to motivate teams and adapt plans to achieve business outcomes.
• Capacity to build positive relationships and support team goals.
• Understanding of business performance and external environment.
• Focus on customer and shareholder value.
• Track record of delivering results and reviewing progress.
• Self‑motivation and the ability to drive team objectives.

Hours

Full‑time, 40 hours per week (On‑call rota required).

Benefits

At easyJet we pride ourselves on an inclusive workplace culture that rewards innovation and excellence. 25 days holiday, pension scheme, life assurance, and a flexible benefits package. Discounted staff travel scheme for friends and family. Annual credit for discount on easyJet holidays. ‘Work Away’ scheme, allowing you to work abroad for 30 days a year. Electric vehicle lease salary‑sacrifice scheme.

Location & Hours of Work

We operate a hybrid working model, with 60% of the month spent with colleagues in the office.

Reasonable Adjustments

easyJet is dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.