At a Glance
- Tasks: Lead IT orchestration, manage service desks, and drive automation for continuous improvement.
- Company: Join easyJet's innovative IT leadership team and make a real impact.
- Benefits: Competitive salary, bonuses, flexible benefits, and amazing staff travel perks.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Inspire teams, embrace change, and shape the future of IT services.
- Qualifications: Proven IT leadership experience with strong analytical and strategic skills.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced and inspirational Head of Orchestration to join our ITSO leadership team at easyJet. Reporting to the ITLT Lead for I&O, you will oversee and coordinate crucial IT-related activities, leading our Third Party ServiceDesk, Tech Bars, and Executive Support Services. You will drive automation, best practice, and modern ways of working, ensuring continuous improvement through proactive feedback.
Key Responsibilities
- Lead and manage cross-functional IT management capabilities across ITSO.
- Oversee Third Party ServiceDesk, Tech Bars, and Executive Support Services.
- Prioritise automation and service improvements, reviewing and acting on feedback.
- Support the execution of ITSO, automation, and integration strategies.
- Build strong relationships with customers, anticipating and responding to their needs.
- Inspire, influence, and empower teams, fostering a culture of servant leadership.
- Drive innovation and embrace change in a dynamic environment.
- Manage budgeting, financial planning (including show back/chargeback models), and IT governance.
Key Skills & Experience
- Significant and demonstrable experience in IT department leadership roles.
- Strong background in IT service management (ITSM) and ITIL.
- Proven experience in strategy, budgeting, and staffing.
- Excellent analytical, strategic, and conceptual thinking skills.
- Data-savvy with strong data analysis capabilities.
- Effective influencing and negotiation skills in complex environments.
- Experience in budget planning and financial management.
- Ability to inspire, lead, and develop talent.
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues in our Luton Airport Head Office.
Benefits
- Competitive base salary
- Up to 30% bonus
- BAYE, SAYE & Performance share schemes
- Flexible benefits package
- Excellent staff travel benefits
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Head of Orchestration employer: easyJet Airline Company PLC
At easyJet, we pride ourselves on being an exceptional employer, offering a dynamic work culture that encourages innovation and collaboration. As the Head of Orchestration, you will benefit from a competitive salary, generous bonus schemes, and flexible working arrangements at our Luton Airport Head Office, all while enjoying unique perks like discounted travel for friends and family. We are committed to your professional growth, providing opportunities for development in a supportive environment that values diversity and inclusion.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Orchestration
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at easyJet or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. easyJet loves innovation and teamwork, so think of examples from your past that showcase your ability to inspire and lead teams in dynamic environments.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of being noticed by the hiring team.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can leave a lasting impression. Mention something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Head of Orchestration
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Orchestration role. Highlight your experience in IT leadership, service management, and any relevant automation projects. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive innovation at easyJet. Be sure to mention specific experiences that demonstrate your ability to lead and inspire teams.
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics and examples to illustrate how you've improved processes or led successful projects in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best experience. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your ITSM and ITIL Inside Out
As a Head of Orchestration, you'll need to demonstrate your expertise in IT service management and ITIL principles. Brush up on these frameworks and be ready to discuss how you've applied them in previous roles. Think of specific examples where you led service improvements or automation initiatives.
✨Showcase Your Leadership Style
This role requires inspiring and empowering teams, so be prepared to talk about your leadership approach. Share stories that highlight your servant leadership style and how you've fostered a culture of collaboration and innovation in past positions.
✨Prepare for Budgeting Questions
Since budgeting and financial planning are key responsibilities, expect questions around these topics. Have examples ready that illustrate your experience with budget management, including any chargeback models you've implemented. This will show your analytical skills and strategic thinking.
✨Build Relationships and Anticipate Needs
The ability to build strong relationships with customers is crucial. Think about how you've successfully anticipated client needs in the past. Prepare to discuss how you’ve gathered feedback and acted on it to improve services, showcasing your proactive approach to customer satisfaction.
