Head of Business Services

Job Description – Head of Business Services (15554)

Description

We have created a new role to lead the strategy and operations for the newly formed Business Service Centre (BSC) at easyJet holidays.

As our Head of Business Services, you will build a high-performing and efficient operation, supported by a strategic outsourcing partner to deliver efficient, reliable, and user-friendly business services.

You’ll be responsible for developing and implementing the BSC strategy, and identifying opportunities to improve efficiencies, particularly by leveraging the capabilities of our outsourced partners. You’ll shape policies, governance, and standards for BSC processes, and ensure everything is user-centric and meets regulatory requirements. You’ll manage vendor relationships, ensuring they align with business needs, and you’ll work to integrate emerging technologies like AI and automation to improve processes and reduce costs whilst maintaining service quality.

As a trusted advisor to the COO and the Holidays Management Board, you’ll help guide our long-term business services strategy by monitoring service levels, resolving issues, and leading regular performance reviews with senior leaders to optimise processes, and ensure continuous improvement and compliance.

What you’ll bring to the team:

You’re probably already an established Business Support/Business Services/client side BPO professional at a senior level, with significant experience of delivering, deploying, and managing a multi-functional Business Service organisation in a complex, commercial organisation of similar scale to easyJet holidays.

Finding solutions that win for our customer, shareholders, and people will be at the heart of everything you do, with a strong interest in shared services best practice and embedding a culture of continuous improvement. You will have experience of identifying opportunities to implement enabling technologies to improve the Business Service Centre operations and add value to the (internal or external) customer experience.

You will have strong proven operational experience of leading a similar setup as a high performing, successful and independent function with demonstrable process knowledge.

You’ll have demonstrable commercial and leadership skills with high personal impact and experience of managing high-performing large matrixed Business Service Centre teams. You will be passionate about creating a positive and rewarding place to work, setting a clear vision for your team and contributing to an inclusive culture in your organisation.

Experience of managing large-scale transitions / substantial change projects would be beneficial, with the confidence and ability to deliver change in the right way and bringing your team with you. Implementing Six sigma, continuous improvement methodology is desirable.

Excellent stakeholder management skills with the ability and credibility to sustain trusted partnerships at Board level is essential.

What’s in it for you:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 7% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we’re committed to supporting our team with development opportunities and a welcoming atmosphere.

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward – so please apply promptly to avoid disappointment.

At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

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