At a Glance
- Tasks: Lead strategy and operations for the new Business Service Centre at easyJet holidays.
- Company: Join easyJet holidays, the UK's fastest growing tour operator focused on affordable, sustainable travel.
- Benefits: Enjoy competitive salary, bonus scheme, discounted flights, flexible benefits, and generous annual leave.
- Why this job: Shape user-centric services, leverage AI, and create a positive workplace culture while making a real impact.
- Qualifications: Senior-level experience in Business Services with strong leadership and operational skills required.
- Other info: Hybrid working model: 3 days in office, commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
Job Description – Head of Business Services (15554)
We have created a new role to lead the strategy and operations for the newly formed Business Service Centre (BSC) at easyJet holidays.
As our Head of Business Services, you will build a high-performing and efficient operation, supported by a strategic outsourcing partner to deliver efficient, reliable, and user-friendly business services.
You’ll be responsible for developing and implementing the BSC strategy, and identifying opportunities to improve efficiencies, particularly by leveraging the capabilities of our outsourced partners. You’ll shape policies, governance, and standards for BSC processes, and ensure everything is user-centric and meets regulatory requirements. You’ll manage vendor relationships, ensuring they align with business needs, and you’ll work to integrate emerging technologies like AI and automation to improve processes and reduce costs whilst maintaining service quality.
As a trusted advisor to the COO and the Holidays Management Board, you’ll help guide our long-term business services strategy by monitoring service levels, resolving issues, and leading regular performance reviews with senior leaders to optimise processes, and ensure continuous improvement and compliance.
What you’ll bring to the team:
You’re probably already an established Business Support/Business Services/client side BPO professional at a senior level, with significant experience of delivering, deploying, and managing a multi-functional Business Service organisation in a complex, commercial organisation of similar scale to easyJet holidays.
Finding solutions that win for our customer, shareholders, and people will be at the heart of everything you do, with a strong interest in shared services best practice and embedding a culture of continuous improvement. You will have experience of identifying opportunities to implement enabling technologies to improve the Business Service Centre operations and add value to the (internal or external) customer experience.
You will have strong proven operational experience of leading a similar setup as a high performing, successful and independent function with demonstrable process knowledge.
You’ll have demonstrable commercial and leadership skills with high personal impact and experience of managing high-performing large matrixed Business Service Centre teams. You will be passionate about creating a positive and rewarding place to work, setting a clear vision for your team and contributing to an inclusive culture in your organisation.
Experience of managing large-scale transitions / substantial change projects would be beneficial, with the confidence and ability to deliver change in the right way and bringing your team with you. Implementing Six sigma, continuous improvement methodology is desirable.
Excellent stakeholder management skills with the ability and credibility to sustain trusted partnerships at Board level is essential.
What’s in it for you:
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 7% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we’re committed to supporting our team with development opportunities and a welcoming atmosphere.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward – so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About easyJet holidays:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
#LI-MR1 #ejholidays #LI-HYBRID
Business Area
Customer – easyJet holidays
Primary Location
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Head of Business Services employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Services
✨Tip Number 1
Familiarize yourself with the latest trends in business services and outsourcing. Understanding how to leverage technology like AI and automation will be crucial for this role, so make sure you can discuss these topics confidently during your interview.
✨Tip Number 2
Highlight your experience in managing vendor relationships and leading high-performing teams. Be prepared to share specific examples of how you've successfully integrated shared services best practices in previous roles.
✨Tip Number 3
Showcase your ability to drive continuous improvement and operational efficiency. Think of instances where you've implemented Six Sigma or similar methodologies to enhance service delivery and be ready to discuss these achievements.
✨Tip Number 4
Prepare to demonstrate your stakeholder management skills. This role requires building trusted partnerships at the Board level, so think about how you've navigated complex organizational structures and influenced senior leaders in the past.
We think you need these skills to ace Head of Business Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading business services and managing multi-functional teams. Use specific examples that demonstrate your ability to improve efficiencies and implement enabling technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating user-centric business services. Discuss how your leadership style aligns with easyJet holidays' commitment to inclusivity and continuous improvement.
Showcase Relevant Experience: Emphasize your operational experience in managing large-scale transitions and change projects. Provide concrete examples of how you've successfully led similar setups and improved service quality.
Highlight Stakeholder Management Skills: Demonstrate your ability to build trusted partnerships at the Board level. Include examples of how you've effectively managed vendor relationships and collaborated with senior leaders to optimize processes.
How to prepare for a job interview at easyJet Airline Company PLC
✨Showcase Your Strategic Vision
As the Head of Business Services, you'll need to demonstrate your ability to develop and implement a strategic vision for the Business Service Centre. Be prepared to discuss your previous experiences in shaping strategies and how you can apply that knowledge to easyJet holidays.
✨Highlight Your Operational Expertise
Make sure to emphasize your operational experience in managing multi-functional Business Service organizations. Share specific examples of how you've improved efficiencies and delivered high-quality services in complex environments.
✨Demonstrate Stakeholder Management Skills
Since this role involves working closely with senior leaders and stakeholders, be ready to discuss your approach to building trusted partnerships. Provide examples of how you've successfully managed relationships at the board level and navigated complex stakeholder dynamics.
✨Emphasize Continuous Improvement Mindset
The company values a culture of continuous improvement. Discuss your experience with methodologies like Six Sigma and how you've implemented enabling technologies to enhance operations. Show your passion for creating a positive work environment and driving change.