At a Glance
- Tasks: Support customers during disruptions and manage crew logistics in a fast-paced environment.
- Company: Join easyJet, a leading low-cost airline connecting millions across Europe.
- Benefits: Enjoy annual holiday credits, flexible benefits, and a dynamic work culture.
- Other info: Flexible shifts with opportunities for career growth in a diverse team.
- Why this job: Make a real difference by helping customers navigate travel disruptions.
- Qualifications: Experience in airport operations and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Disruption Officer - Fixed Term Contract
The majority of these roles will be fixed-term contracts, with a small number of permanent roles also available.
Intro
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
- Have experience within an airport, ground handling, or operational environment
- Enjoy supporting customers and teams under pressure in fast-paced situations
- Can work flexibly across day and night shifts in a 24/7 operational setting
The Team
You’ll be part of the Disruption team within Network Control and the wider Integrated Control Centre, operating 24/7 to support customers through disruption. The team liaises with ground handling, customer services, and other ICC functions to provide the best possible customer experience.
Responsibilities include managing customer communication, crew hotel and transport requirements (days 1-3), ad-hoc requests, and reporting disruption events for efficient claims handling.
Network Control works closely with Flight Ops, Ground Ops, Cabin Services, Planning, Performance, Safety, Security, and Maintenance Operations to ensure safe, compliant, and high-quality service.
The Role
As a Disruption Officer, you’ll ensure customers are supported throughout disruption, keeping them informed and ensuring welfare is provided in line with business policies and regulations. You’ll manage crew hotel and transport requirements, answer customer queries, escalate issues as needed, and report disruption events to support operational and legal teams.
This is a fast-paced role requiring excellent communication, problem-solving, and decision-making skills, alongside a proactive approach to operational challenges.
Requirements of the Role
What we’re looking for:
- Finding solutions for customers affected by disruption, in line with regulations and policies
- Answering customer queries from ground handling and making quick decisions on entitlements
- Reducing costs during disruption where possible, e.g., via re-routing, alternative transport, or reciprocal agreements
- Liaising with 3rd parties such as hotels and transport providers to deliver timely support
- Managing all ad-hoc transport and accommodation requests for crew
- Keeping customers informed via SMS, email, Flight Tracker, travel update pages, and web banners
- Notifying customers of planned disruption, schedule changes, or cancellations
- Sending personalised communications as required during events of disruption
- Ensuring travel status pages and web banners are updated during known disruption
- Keeping ground and cabin crew informed of communications provided to customers
- Recording and collecting real-time information to support post-incident investigations and claims handling
- Arranging crew hotel and transport in line with regulations, union agreements, and business rules
- Optimising costs associated with crew transport and accommodation where possible
Key skills and experience:
- At least two years’ experience within an airport or ground handling operations environment
- Ability to work under extreme pressure and make decisions quickly
- Excellent communication and people skills
- Competent in PC use and Microsoft Office suite
- Experience with e-Res, AIMS, and SITA
- Flexible and able to work shifts, including early mornings, evenings, and nights
What you’ll get in return:
- Annual credit towards an easyJet holiday
- Access to flexible benefits and extras
Practicalities
This full-time role will be based in Luton and will be an average of fourteen shifts per 28 days, with 12-hour shifts, typically 6.30am to 6.30pm.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, please contact us at ma.recruitment@easyjet.com.
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Disruption Officer employer: easyJet Airline Company PLC
At easyJet, we pride ourselves on being a dynamic and inclusive employer, offering our Disruption Officers the opportunity to thrive in a fast-paced environment while supporting millions of customers. With a strong focus on employee growth, we provide access to flexible benefits, annual holiday credits, and a culture that values safety, boldness, and teamwork. Located in Luton, our operational hub fosters collaboration across various teams, ensuring that every team member plays a vital role in delivering exceptional service during challenging situations.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Disruption Officer
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by easyJet Airline Company PLC. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Disruption Officer
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at easyJet Airline Company PLC, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at easyJet Airline Company PLC and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into easyJet Airline Company PLC. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at easyJet Airline Company PLC.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to easyJet Airline Company PLC.
