Central Service Specialist

We are easyJet, a FTSE listed low-cost airline serving tens of millions of customers across Europe.

About the team

You’ll join the Flight Operations Central Service team, a hub for coordination, reporting, governance, and digital enablement across the network.

Role

• As a Central Service Specialist you will help deliver, coordinate, and support a wide range of Flight Operations activities, ensuring systems and processes run seamlessly while driving improvements through automation and digital enablement.
• Support delivery of non-technical Flight Operations initiatives, improvement activity, and change programmes.
• Coordinate actions, deliverables, and dependencies, ensuring activities are tracked and completed on time.
• Provide operational, administrative and digital support to Flight Operations leadership and wider teams.
• Prepare and maintain trackers, reports, KPI data, dashboards, and governance inputs.
• Support Operational Readiness Reports and ensure data accuracy, completeness and timely updates.
• Act as a local expert in Flight Operations systems, driving best practice and adoption.
• Apply automation and digital solutions to improve efficiency and reduce manual effort.
• Support stakeholder coordination across the network, including union data and briefing materials.
• Manage meeting coordination including agendas, minutes, action tracking and follow‑ups.
• Assist with travel logistics, expenses and operational administration.
• Support base openings, refurbishments and operational trials through structured coordination and system use.
• Contribute to continuous improvement by identifying opportunities for process optimisation and automation.

Qualifications

• We’re looking for someone proactive, detail-focused, and confident working in a dynamic operational environment.
• Strong coordination and delivery capability with the ability to manage multiple priorities.
• Experience working with data, reporting and systems, with a strong focus on accuracy and governance.
• Advanced IT and digital skills, with hands‑on experience in automation and process improvement using Power Automate and SharePoint.
• Excellent communication and stakeholder management skills across a variety of audiences.
• Experience working with unions or works councils is beneficial.
• Commercial awareness with a focus on cost efficiency.
• Ability to quickly learn and optimise new systems and tools.
• Strong problem-solving skills, with the ability to troubleshoot and escalate where required.
• A collaborative approach, with the confidence to work both independently and as part of a team.

Benefits

• Up to 20% maximum bonus.
• 7% pension contributions.
• Medical Cash Plan.
• Excellent staff travel benefits.
• 25 days of annual leave + bank holidays.
• Annual credit towards an easyJet holiday.
• Various flexible benefits and extras.

Practicalities

This is a full-time role based in Luton, working 40 hours per week. We support hybrid working, with the expectation that 60% of your time each month will be spent in the office. Travel across the network may be required as needed.

Reasonable Adjustments

We are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve. If you require specific adjustments or support during the application or recruitment process, please contact us.