Business Analyst - Payments

The Business Analyst (Payments) sits within the easyJet holidays Strategy and Programmes team, a function that sits at the heart of the business, supporting the delivery of strategic products and driving growth. The team works across the investment portfolio, partnering with stakeholders from across the business to shape and deliver change. This role focuses on payments and checkout capability, covering the introduction and optimisation of payment methods and customer payment journeys. As a Business Analyst (Payments) you will own the full lifecycle of payments related business requirements, from early discovery through to delivery, working closely with Product Owners, technical teams and external payment partners to keep things moving in the right direction.

Responsibilities

• Drive the discovery, shaping and delivery of payment‑related initiatives, including the introduction of new payment methods such as PayPal, pay‑by‑link solutions and instalment options, ensuring alignment with customer needs, commercial objectives and technical constraints.
• Gather, document, analyse and challenge business requirements, covering end‑to‑end payment flows, checkout journeys and integration requirements with payment service providers, gateways and third‑party providers.
• Work closely with developers and external payment partners to define and document integration requirements, including APIs, tokenisation, fraud checks and authorisation and settlement flows.
• Act as the conduit between the Product Owner and the technical implementation team across the product lifecycle.
• Support the continuous optimisation of payment performance, including conversion rates, payment success rates and cost across different payment methods.
• Ensure the impact on business processes and systems is considered throughout the change lifecycle.
• Identify, report and help mitigate risk.
• Build and maintain a strong understanding of the customer, the market and where opportunities for growth exist.

Qualifications

• At least three years’ experience as a Business Analyst, with demonstrable experience in payments, e‑commerce checkout or financial transaction systems.
• Practical knowledge of payment ecosystems, including payment service providers, alternative payment methods, digital wallets and instalment solutions, alongside a solid understanding of authorisation, capture, settlement, refunds and reconciliation.
• Strong analytical skills, including the ability to conduct detailed discovery, map as‑is and to‑be processes, carry out gap analysis and document requirements clearly.
• Experience working in agile methodologies, particularly Behaviour Driven Development, and using tools such as Jira, Confluence and Miro.
• Experience working with external vendors and partners, including managing requirements across organisational boundaries.
• Strong communication and facilitation skills, with the ability to translate complex concepts for both business and technical audiences.
• Good stakeholder management skills, with experience of working across internal and external teams at varying levels.
• Travel industry or holidays sector experience is desirable but not essential.

Benefits

• Competitive base salary and an all‑inclusive benefits package that includes a company‑wide bonus scheme, 7 % pension contribution, private medical insurance, share options, life assurance and a range of flexible benefits.
• You will also receive heavily discounted flights for yourself and your loved ones, free easyJet Plus membership, annual holiday vouchers and a generous annual leave entitlement.
• Full‑time role based at our easyJet holidays HQ near Luton Airport.
• Hybrid working model of three days per week in the office.

Inclusivity

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.