Job Title: Payment Operations Engineer
Employer: Caliza
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Not Available
Responsibilities
- Serve as the technical point of contact for customers experiencing payment issues.
- Answer customer questions about APIs, failed webhooks, error codes and unexpected payment statuses.
- Trace payments across APIs, internal systems, ledgers, partner banks, payment rails and blockchains.
- Distinguish expected system behaviour from genuine bugs and distinguish confirmed issues to engineering with supporting evidence.
- Work with partner banks and payment providers to investigate payment issues, returns and recalls.
- Support compliance-related information requests concerning specific payments.
- Identify and tag root causes to support permanent issue resolution.
- Review new payment rails and corridors from an operational perspective before launch.
- Write SQL queries and scripts to automate repetitive tasks.
- Develop end-to-end knowledge of payment flows across traditional currencies and stablecoins.
- Independently resolve most customer payment issues within three months.
- Manage customer payment investigations during working hours and provide regular updates until resolution.
- Document recurring issues by creating runbooks.
- Build at least one tool or automation that measurably reduces manual work.
Requirements
- At least 3 years of experience in a technical, customer-facing role within fintech, payments, banking or an API-focused business.
- Experience in technical support, payment operations or implementation.
- Strong understanding of payment statuses, settlement, cutoffs, finality, returns and recalls.
- Ability to interpret JSON API requests, logs and webhooks.
- Working knowledge of SQL and scripting languages such as Python.
- Practical experience using AI tools for scripting, investigations or documentation, with the ability to verify their outputs.
- Strong analytical and methodical problem-solving skills.
- Clear, calm and effective customer communication.
- Ability to work autonomously and manage ambiguity in a fast-paced, remote startup.
- Professional proficiency in English.
- Legal authorization to work in the country of residence.
- Successful background checks, potentially covering criminal history, employment, education and sanctions screening.
- Visa sponsorship is not available.
Desirable experience
- Familiarity with payment systems such as Fedwire, ACH, SPEI, SEPA or CNAPS.
- Experience working across multiple regions.
- Knowledge of ISO 20022 payment messages.
- Experience with stablecoins, cryptocurrency wallets or blockchain explorers.
- Experience working with partner or sponsor banks.
- Familiarity with double-entry accounting and financial reconciliation.
Benefits
- Health coverage may be available.
- Paid time off and holidays.
- Home office or equipment allowance.
- Professional development budget.
- In-person team offsites.
- International employment through an employer of record or contractor arrangements for candidates outside the US, subject to local laws and market practices.
- Reasonable accommodations during the hiring process.
#J-18808-Ljbffr
UK Remote Job – Payment Operations Engineer at Caliza employer: EasyInfoBlog.com LLC
The Cinnamon Care Collection is an excellent employer, offering a supportive work environment in Bexhill-on-Sea where you can thrive as a Kitchen Assistant. With a focus on employee growth, you will have opportunities to enhance your catering skills while enjoying benefits such as staff meals and a cycle scheme, all within a team dedicated to providing exceptional dining experiences for residents.
