Job Title: Overnight Mental Health Helpline Worker
Employer: Rethink Mental Illness
Job Type: Remote
Location: United Kingdom
Salary/Rate: £15.4k / year
UK Visa Sponsorship: Not Available
Provide telephone and text-based mental health support to people of all ages across Dudley, Wolverhampton, Sandwell and Walsall.
Conduct assessments to identify callers’ needs and immediate support requirements.
Develop and review personalised support and safety plans.
Help individuals manage risks and develop coping strategies.
Refer callers to appropriate community and statutory services.
Work with colleagues, volunteers and partner organisations.
Maintain accurate case notes and service records.
Contribute to service quality and continuous improvement.
Deliver compassionate, person-centred support while working remotely.
Requirements
Experience supporting people with mental health conditions or working in health, social care or support services.
Ability to assess individual needs, identify risks and develop support plans.
Good understanding of mental health and recovery-focused care.
QCF Diploma/NVQ Level 3 in Care, Certificate in Community Mental Healthcare or equivalent, or willingness to obtain a relevant qualification.
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Excellent communication, listening and problem-solving skills.
Commitment to Rethink Mental Illness values and CARES behaviours.
Enhanced DBS clearance covering adults and children.
Willingness to work overnight shifts, weekends, bank holidays and Christmas/New Year rotas.
Ability to work from home.
Regular professional supervision.
Access to employee wellbeing support.
Inclusive and supportive working environment.
Benefits
- Regular professional supervision.
- Opportunities for staff debriefing.
- Access to employee wellbeing support.
- Inclusive and supportive working environment.
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UK Remote Job - Overnight Mental Health Helpline Worker at Rethink Mental Illness employer: EasyInfoBlog.com LLC
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