Job Title: Offsite Advisor
Company: Vodafone
Location: United Kingdom
Salary/Rate: £28.6k / year
- Manage the day-to-day running of one of VCL’s prestigious corporate customers
- Ensure customer loyalty through quality, speed and innovation
- Handle account administration, including processing orders, telephone calls, letters and emails
- Maintain accurate customer databases
- Provide expert advice on technical, network and billing queries and resolve them efficiently
- Supply and quality-assure management information and monthly electronic billing reports
- Produce regular customer reporting packs with analysis
- Serve as the first point of contact for customers, end users and the accounts team
- Maintain customer relationships
- Attend and contribute to customer and accounts team meetings to drive improvements and cost savings
- Provide frontline advice on devices, tariffs, product ranges and equipment pricing
- Assist end users with porting and migrating onto the Vodafone network
- Train cover advisors to maintain seamless service
- Support Vodafone HQ departments in resolving account-related queries and improving on-site efficiencies
Requirements
- Ability to build relationships with internal and external stakeholders
- Previous Telco Business Customer Service Experience
- Ability to manage own time to deliver great service at all times
- Excellent keyboard skills and systems knowledge
- Interest/understanding of mobile devices, including features/benefits
- Full-time availability, 37.5 hours per week, Monday to Friday between 8 AM and 6 PM
- Successful completion of criminal (DBS) and financial background checks
Benefits
- Bonus
- Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work Discounts Vouchers Pension plan Learning tools Parental leave policies Home working kit (“Office in a Box”) Home-based working arrangement Opportunities to attend company gatherings during the year
#J-18808-Ljbffr
UK Remote Job – Offsite Advisor at Vodafone (UK Skilled Worker Visa Sponsor) employer: EasyInfoBlog.com LLC
The Cinnamon Care Collection is an excellent employer, offering a supportive work environment in Bexhill-on-Sea where you can thrive as a Kitchen Assistant. With a focus on employee growth, you will have opportunities to enhance your catering skills while enjoying benefits such as staff meals and a cycle scheme, all within a team dedicated to providing exceptional dining experiences for residents.
