UK Remote Job - Key Account Manager – Wales & Southwest England at BESA Group

Job Title: Key Account Manager
Company: BESA Group
Location: United Kingdom
Salary/Rate: Not Specified

• Manage, retain and grow BESA contractor membership within the allocated geographical area
• Build and maintain relationships with key contacts across member businesses
• Understand members' businesses, priorities, challenges and use of BESA support services
• Identify retention risks early and take action before membership renewal becomes a concern
• Ensure members understand and access BESA support, engagement activities, certificate schemes and benefits
• Identify and develop new contractor membership opportunities
• Support regional growth through Member Pledge, referrals, supply chain opportunities, former members, event leads and warm introductions
• Progress opportunities directly or hand them over to the sales team where appropriate
• Track opportunities and account information in iMIS
• Identify suitable members for the BESA Member Pledge and support signed relationships
• Work with Membership Operations to clean, map, upload and tag supply chain lists in iMIS
• Support conversion of supply chain contractors into full BESA contractor membership
• Represent BESA across Wales and the allocated geographical area
• Attend member meetings, events, sector events and engagement activities
• Promote BESA as the trade body for building engineering services contractors
• Identify opportunities for member stories, case studies, insight and examples of member value
• Feed member challenges, retention risks, market trends and growth opportunities back into the business
• Deliver account plans, monthly RAG reporting, new membership opportunities, Member Pledge relationships, supply chain growth, accurate iMIS records and weekly/monthly reporting

Requirements

• Candidates must reside in Wales and have a strong connection to the country
• Experience in account management, key account management, membership engagement or business development
• Strong relationship management skills
• Ability to manage a portfolio of accounts
• Ability to identify retention risk and growth opportunities
• Strong communication and follow-up discipline
• Experience using CRM or membership management systems
• Ability to work independently across an allocated region or account base
• Ability to work collaboratively with internal teams
• Desirable: knowledge of building engineering services, M&E, HVAC, FM or construction supply chains
• Desirable: experience in a membership body, trade association or compliance-led environment
• Desirable: understanding of competence, technical standards, procurement or contractor assurance
• Desirable: experience supporting member retention, account growth or regional engagement
• Desirable: experience with supply chain-led growth or referral-led sales
• BESA business support including Technical, Employment, Health and Safety, Legal & Commercial, and Training & Skills
• Region & Nation meetings, Specialist Group and Committee meetings, and Business Networking Events
• Additional Certificate Schemes and Benefits including REFCOM, VHR, SFG20, Welplan and wider BESA Group services where relevant
• Diverse and inclusive workplace Remote work arrangement

Benefits

• BESA business support including Technical, Employment, Health and Safety, Legal & Commercial, and Training & Skills
• Region & Nation meetings, Specialist Group and Committee meetings, and Business Networking Events
• Additional Certificate Schemes and Benefits including REFCOM, VHR, SFG20, Welplan and wider BESA Group services where relevant
• Diverse and inclusive workplace Remote work arrangement

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