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- Tasks: Be the friendly face of easyHotel, ensuring guests have an amazing stay.
- Company: Join easyHotel, a growing brand focused on affordable, eco-friendly travel experiences.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and fun social events.
- Why this job: Gain valuable experience in hospitality while working in a supportive, international team.
- Qualifications: No specific qualifications needed, just a passion for customer service!
- Other info: Flexible hours and opportunities for career growth await you!
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our [location] hotel. Working on a [TBC part time, permanent basis] you will receive a competitive salary of £[TBC *11.50] per hour.
As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About easyHotel
We are easyHotel, and were inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel, by offering hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best the city has to offer.
We are a growing and ambitious brand that aspires to become a 100 strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.
Role & responsibilities:
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Happy with flexible working
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Support with day to day operations
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Be the first point of contact for the guest experience
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Dealing with guest queries and complaints
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Inspecting rooms and communicating to maintenance or housekeeping with any issues
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Ensuring positive guest experiences, resulting in 5* reviews
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Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you ?
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Competitive salary with bonus and commission structure
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The opportunity to join an international team, with real potential to grow your career on a global stage
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An entrepreneurial working environment with opportunities to get involved in all areas of the business
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Eye Test Vouchers
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Bike to work scheme
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Life Assurance scheme
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Staff discount on hotel stay
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Social event throughout the year to include team engagement day out, summer party, & Christmas event
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Pension
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An employer who is committed to the sustainability agenda
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Training and development opportunities.
If you’d like to be part of this journey we want to hear from you!
Team Member - Part Time Receptionist employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Part Time Receptionist
✨Tip Number 1
Familiarize yourself with easyHotel's mission and values. Understanding our commitment to affordable and low-carbon hotels will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Highlight any previous customer service experience you have. As a Team Member, you'll be the first point of contact for guests, so showcasing your ability to handle queries and complaints effectively will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since this is a part-time position, demonstrating your willingness to adapt to various shifts can make you a more attractive candidate.
✨Tip Number 4
Research the Apaleo hotel booking system if you can. Familiarity with this system or similar ones will show that you're proactive and ready to hit the ground running in your new role.
We think you need these skills to ace Team Member - Part Time Receptionist
Some tips for your application 🫡
Understand the Company: Familiarize yourself with easyHotel's mission and values. Highlight your alignment with their goal of providing affordable and low-carbon hotels in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, hospitality, or any roles that demonstrate your ability to handle guest queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you can contribute to ensuring positive guest experiences.
Highlight Flexibility and Teamwork: Since the role requires flexible working, make sure to mention your availability and willingness to adapt. Emphasize your ability to work well in a team environment.
How to prepare for a job interview at easyHotel
✨Show Your Customer Service Skills
As a Team Member, you'll be the first point of contact for guests. Highlight your previous experience in customer service and share specific examples of how you've handled guest queries or complaints effectively.
✨Demonstrate Flexibility
Since the role requires flexible working, be prepared to discuss your availability and willingness to adapt to different shifts. Mention any past experiences where you successfully managed changing schedules.
✨Familiarize Yourself with Apaleo
The job involves using the Apaleo hotel booking system. If you have experience with similar systems, mention it. If not, express your eagerness to learn and adapt quickly to new technologies.
✨Emphasize Teamwork and Collaboration
easyHotel values an international team environment. Share examples of how you've worked collaboratively in past roles, and express your enthusiasm for contributing to a positive team dynamic.
