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For Companies At a Glance
- Tasks: Support daily operations and ensure guests have a fantastic experience.
- Company: Join easyHotel, a growing brand focused on affordable, low-carbon hotels across Europe.
- Benefits: Enjoy competitive pay, career growth, staff discounts, and fun social events.
- Why this job: Be part of a mission to make travel accessible while working in a vibrant team.
- Qualifications: No specific qualifications required; just bring your enthusiasm and customer service skills.
- Other info: Flexible part-time hours with opportunities for training and development.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Liverpool hotel. Working on a part-time, permanent basis, you will receive a competitive salary of £12.30 per hour.
As our Team Member, your goal is to help ensure our customers have a great experience when staying with us.
About EasyHotel
We are easyHotel, and we\’re inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel by offering hotels that are simple to book, simple to use, and city-focused; designed for both budget travelers and those wanting to indulge in the best the city has to offer.
We are a growing and ambitious brand aiming to become a 100-strong pan-European platform within the next 5 years. Currently, we are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.
Role & Responsibilities
- Support with day-to-day operations
- Be the first point of contact for guest experience
- Handle guest queries and complaints
- Inspect rooms and communicate issues to maintenance or housekeeping
- Ensure positive guest experiences to achieve 5-star reviews
- Manage processes through Apaleo, our hotel booking system
What’s in it for you?
- Competitive salary with bonus and commission structure
- Opportunity to join an international team with potential for career growth
- Entrepreneurial working environment with involvement across all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stays
- Social events throughout the year, including team engagement days, summer parties, and Christmas events
- Pension scheme
- Commitment to sustainability
- Training and development opportunities
- Employee Assistance Programme, including counselling sessions (T&Cs apply)
If you’d like to be part of this journey, we want to hear from you!
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Team Member - Part Time employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Part Time
✨Tip Number 1
Familiarise yourself with easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your answers during the interview, showing that you're genuinely interested in their brand.
✨Tip Number 2
Prepare to discuss your customer service experience. Since you'll be the first point of contact for guests, think of specific examples where you've successfully handled queries or complaints to demonstrate your skills.
✨Tip Number 3
Research the Apaleo hotel booking system if you can. Even a basic understanding of how hotel management systems work can set you apart from other candidates and show your initiative.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. easyHotel values an entrepreneurial environment, so be ready to share how you've contributed to team success in previous roles.
We think you need these skills to ace Team Member - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Team Member at easyHotel. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of easyHotel's mission and values that resonate with you, and explain how you can contribute to their goals.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to handle guest queries and ensure positive experiences. Use specific examples to showcase your skills.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at easyHotel
✨Research easyHotel
Before your interview, take some time to learn about easyHotel's mission and values. Understanding their focus on affordable and low-carbon hotels will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Prepare for Customer Service Scenarios
As a Team Member, you'll be the first point of contact for guests. Prepare for questions about handling guest queries and complaints by thinking of examples from your past experiences where you provided excellent customer service or resolved issues effectively.
✨Familiarise Yourself with Apaleo
Since you'll be managing processes through the hotel booking system, it’s beneficial to familiarise yourself with Apaleo or similar systems. If you have experience with any booking software, be ready to discuss it during the interview.
✨Show Enthusiasm for Teamwork
easyHotel values an entrepreneurial working environment, so be prepared to discuss how you work well in a team. Share examples of how you've collaborated with others in previous roles to achieve common goals or improve guest experiences.
