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For Companies At a Glance
- Tasks: Support daily operations and ensure guests have a fantastic experience.
- Company: Join easyHotel, a growing brand focused on affordable, low-carbon hotels across Europe.
- Benefits: Enjoy competitive pay, career growth, staff discounts, and fun social events.
- Why this job: Be part of an entrepreneurial team making travel accessible and sustainable.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Flexible night shifts available with opportunities for global career advancement.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our [location] hotel. Working on a [TBC *part time, permanent basis], you will receive a competitive salary of £[TBC *12.30] per hour.
As our Team Member, your goal is to help ensure our customers have a great experience when staying with us.
About EasyHotel
We are easyHotel, and we\’re inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel by offering hotels that are simple to book, simple to use, and city-focused; designed for both budget travelers and those looking to indulge in the best the city has to offer.
We are a growing and ambitious brand aiming to become a 100-strong pan-European platform within the next 5 years. Currently, we are present in 11 countries with 42 hotels, including our recent opening in Marseille.
Role & responsibilities:
- Support with day-to-day operations
- Be the first point of contact for the guest experience
- Handle guest queries and complaints
- Inspect rooms and communicate issues to maintenance or housekeeping
- Ensure positive guest experiences, aiming for 5-star reviews
- Ensure smooth processes through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus and commission structure
- Opportunity to join an international team with potential for career growth globally
- Entrepreneurial environment with involvement in various business areas
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance
- Staff discount on hotel stays
- Social events including team outings, summer party, and Christmas gathering
- Pension scheme
- Commitment to sustainability
- Training and development opportunities
- Employee Assistance Programme, including counselling sessions (T&Cs apply)
If you’re interested in being part of this journey, we want to hear from you!
#J-18808-Ljbffr
Team Member - Night Shift employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Night Shift
✨Tip Number 1
Familiarise yourself with easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your responses during any interviews, showing that you're genuinely interested in their brand.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality. Be ready to share specific examples of how you've handled guest queries or complaints effectively, as this role is all about ensuring a great guest experience.
✨Tip Number 3
Prepare to discuss your availability for night shifts. Since this position is specifically for the night shift, demonstrating your flexibility and willingness to work during these hours can set you apart from other candidates.
✨Tip Number 4
Research the hotel booking system Apaleo, as familiarity with it could give you an edge. If you can show that you're proactive and willing to learn about the tools they use, it will reflect positively on your application.
We think you need these skills to ace Team Member - Night Shift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Team Member at easyHotel. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or hospitality. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of easyHotel's mission and values that resonate with you, and explain how your skills can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at easyHotel
✨Research easyHotel
Before your interview, take some time to learn about easyHotel's mission and values. Understanding their focus on affordable and low-carbon hotels will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Prepare for Customer Service Scenarios
As a Team Member, you'll be the first point of contact for guests. Prepare for common customer service scenarios and think about how you would handle guest queries and complaints. Use examples from your past experiences to showcase your problem-solving skills.
✨Show Enthusiasm for the Role
Express your excitement about the opportunity to work at easyHotel. Highlight your passion for providing excellent guest experiences and your willingness to contribute to a positive team environment. Employers appreciate candidates who are genuinely enthusiastic about the role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the position and the company. Inquire about the team dynamics, training opportunities, or how easyHotel plans to achieve its growth goals. This demonstrates your proactive attitude and engagement.
