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For Companies At a Glance
- Tasks: Support daily operations and ensure guests have a fantastic experience.
- Company: easyHotel is revolutionising affordable, low-carbon hotels across Europe.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and social events.
- Why this job: Join a growing brand with career growth opportunities and a fun team culture.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Be part of an ambitious journey towards becoming a pan-European hotel platform.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Cardiff hotel. Working on a part-time, permanent basis, you will receive a competitive salary of £12.30 per hour.
As our Team Member, your goal is to help ensure our customers have a great experience when staying with us.
About EasyHotel
We are easyHotel, and we\’re inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel by offering hotels that are simple to book, simple to use, and city-focused; designed for both budget travelers and those looking to indulge in the city\’s offerings.
We are a growing and ambitious brand aiming to become a 100-strong pan-European platform within the next 5 years. Currently, we operate in 11 countries with 42 hotels, including our recent opening in Marseille.
Role & Responsibilities
- Support with day-to-day operations
- Be the first point of contact for guest experience
- Handle guest queries and complaints
- Inspect rooms and communicate issues to maintenance or housekeeping
- Ensure positive guest experiences, aiming for 5-star reviews
- Manage processes through Apaleo, our hotel booking system
What’s in it for you?
- Competitive salary with bonus and commission structure
- Opportunity to join an international team with potential for career growth
- Entrepreneurial environment with involvement in various business areas
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance
- Staff discount on hotel stays
- Social events throughout the year, including team days out, summer parties, and Christmas events
- Pension scheme
- Commitment to sustainability
- Training and development opportunities
- Employee Assistance Programme, including counseling sessions (T&Cs apply)
If you’d like to be part of this journey, we want to hear from you!
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Team Member employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with easyHotel's mission and values. Understanding their commitment to affordability and sustainability will help you align your answers during any interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your customer service experience. As a Team Member, you'll be the first point of contact for guests, so think of specific examples where you've gone above and beyond to ensure a positive experience for customers.
✨Tip Number 3
Research common hotel management systems like Apaleo. Familiarity with such systems can give you an edge, as it shows you're proactive and ready to hit the ground running in managing guest bookings and queries.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed as a Team Member, which can be invaluable during your application process.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Team Member at easyHotel. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of easyHotel's mission and values that resonate with you, and explain how you can contribute to their goals.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experience in hospitality. Use bullet points to clearly outline your achievements and skills that would make you a great fit for the Team Member position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at easyHotel
✨Show Your Customer Service Skills
As a Team Member, you'll be the first point of contact for guests. Make sure to highlight your previous experience in customer service and how you've handled guest queries or complaints effectively.
✨Familiarise Yourself with EasyHotel
Research easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your answers with their goals during the interview.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as a dissatisfied guest or a maintenance issue. Think of examples from your past experiences that demonstrate your problem-solving skills.
✨Emphasise Teamwork and Flexibility
Working in a hotel requires collaboration with various departments. Be ready to discuss how you work well in a team and your ability to adapt to changing situations, which is crucial in a dynamic environment like easyHotel.
