We’re looking for an organised, personable Reception Team Leader to join easyHotel Sheffield . You’ll lead our front desk team, set the tone for every guest’s first and last impression, and keep the front office running smoothly day to day.
About The Role
- Lead, motivate and support a team of receptionists, including rota planning and shift allocation
- Welcome guests and oversee check-in, check-out and reservations
- Handle guest queries, requests and complaints with confidence, resolving issues at the first opportunity
- Train new starters and coach the team to hit service standards
- Work closely with housekeeping, food and beverage and maintenance to deliver a seamless stay
- Handle cash, card payments and end-of-shift reconciliation accurately
- Champion health and safety, including fire procedures, incident reporting and first aid awareness
- Step in on the desk during busy periods and cover absences
About You
- Previous experience in a hotel or hospitality front desk role; some experience leading or supervising a team is preferred
- Warm, professional and calm under pressure
- Excellent communication skills, written and spoken
- Confident with computers; experience with [PMS system, e.g. Opera, Mews] is a bonus
- Flexible and willing to work shifts, including evenings, weekends and bank holidays
- Additional languages are a plus
Front Desk Team Leader in Sheffield employer: easyHotel
easyHotel in Newcastle is an excellent employer, offering a vibrant work culture where every team member plays a crucial role in creating memorable guest experiences. With competitive salaries and benefits, along with opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that values their contributions. Join us in a dynamic location that fosters teamwork and innovation, making each day rewarding and fulfilling.
