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- Tasks: Support daily operations and ensure guests have a fantastic experience.
- Company: Join easyHotel, a brand focused on affordable travel and great service.
- Benefits: Competitive salary, bonuses, staff discounts, and career growth opportunities.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: No specific qualifications required, just a passion for customer service.
- Other info: Enjoy flexible working, social events, and a supportive team environment.
The predicted salary is between 26000 - 30000 £ per year.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Oxford hotel. Working on a 40 hours, full time, permanent basis, you will receive a competitive salary of £12.55 per hour.
As our Team Member, your goal is to help ensure our customers have a great experience when staying with us.
Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too. We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them. As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.
Role & responsibilities
- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social event throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- Training and development opportunities
- Employee Assistance Programme available including structured counselling sessions
If you’d like to be part of this journey we want to hear from you!
Team Member in Oxford employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on easyHotel. Understand their mission and values, and think about how you can contribute to making travel more affordable for guests. This will show them you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Team Member, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to get comfortable handling queries and complaints. The more you practice, the more confident you'll feel.
✨Tip Number 3
Show off your flexibility! easyHotel values adaptability, so be ready to discuss times when you've successfully handled unexpected situations. Share examples that highlight your ability to support day-to-day operations while keeping guests happy.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the easyHotel team right from the start.
We think you need these skills to ace Team Member in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Team Member role at easyHotel. Highlight your relevant experience and skills that align with our mission of providing great guest experiences. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for effective communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at easyHotel
✨Know the Company
Before your interview, take some time to research easyHotel. Understand their mission of making travel affordable and their focus on customer experience. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the typical questions you might face, like how you would handle a guest complaint or ensure a positive experience. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and customer service abilities.
✨Show Enthusiasm
During the interview, let your passion for hospitality shine through. EasyHotel values great service, so express your excitement about helping guests and creating memorable experiences. A positive attitude can make a big difference!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the Team Member role. This shows that you’re engaged and thinking about how you can contribute to the company.
