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- Tasks: Join us as a Night Shift Team Member, ensuring guests have an amazing stay.
- Company: easyHotel is revolutionising affordable, low-carbon hotels for budget-conscious travellers.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and social events.
- Why this job: Be part of a growing brand with global career opportunities and a focus on sustainability.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible working hours and training opportunities available.
The predicted salary is between 22800 - 25200 £ per year.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Glasgow hotel. Working on a full time, permanent basis you will receive a competitive salary of £12.30 per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About easyHotel: We are easyHotel, and we are inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel, by offering hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best the city has to offer. We are a growing and ambitious brand that aspires to become a 100 strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.
Role & responsibilities:
- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What's in it for you?
- Competitive salary with bonus and commission structure
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social events throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- An employer who is committed to the sustainability agenda
- Training and development opportunities
- Employee Assistance Programme available including counselling sessions through a third party (T&Cs apply)
If you'd like to be part of this journey we want to hear from you!
Night shift Team Member employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night shift Team Member
✨Tip Number 1
Familiarise yourself with easyHotel's mission and values. Understanding their commitment to affordable and low-carbon hotels will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your experience in customer service. Since you'll be the first point of contact for guests, having specific examples of how you've handled guest queries or complaints will demonstrate your capability in ensuring positive experiences.
✨Tip Number 3
Show enthusiasm for flexible working hours. As this role involves night shifts, expressing your willingness and ability to work during these hours can set you apart from other candidates who may not be as flexible.
✨Tip Number 4
Research the Apaleo hotel booking system. If you have prior experience with similar systems, mention it. If not, showing that you're willing to learn and adapt quickly can highlight your proactive attitude.
We think you need these skills to ace Night shift Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Night Shift Team Member. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or hospitality. Use bullet points for easy readability and focus on achievements that demonstrate your ability to enhance guest experiences.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for working at easyHotel and how you can contribute to their mission. Mention specific examples from your past roles that showcase your problem-solving skills and ability to handle guest queries effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at easyHotel
✨Show Your Customer Service Skills
As a Team Member, you'll be the first point of contact for guests. Highlight your previous experience in customer service and share specific examples of how you've handled guest queries or complaints effectively.
✨Demonstrate Flexibility
Since this role involves night shifts and flexible working, be prepared to discuss your availability and willingness to adapt to different schedules. Mention any past experiences where you successfully managed flexible hours.
✨Familiarise Yourself with Apaleo
The job mentions using the Apaleo hotel booking system. If you have experience with similar systems, talk about it. If not, do a bit of research on Apaleo to show your initiative and readiness to learn.
✨Emphasise Teamwork and Collaboration
easyHotel values an entrepreneurial environment. Share examples of how you've worked well in a team, contributed to group goals, and supported colleagues in achieving success together.
