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- Tasks: Join us as a Night Shift Team Member, ensuring guests have an amazing stay.
- Company: easyHotel is revolutionising affordable, low-carbon hotels for budget-conscious travellers.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and fun social events.
- Why this job: Be part of a growing brand with global career opportunities and a focus on sustainability.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible hours and a chance to make a real impact in the hospitality industry.
Here at easyHotel, we are now looking to recruit a fantastic Nights Team Member at our Cardiff hotel. Working on a part time, permanent basis you will receive a competitive salary of £12.21 per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About easyHotel: We are easyHotel, and we are inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel, by offering hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best the city has to offer. We are a growing and ambitious brand that aspires to become a 100 strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.
Role & responsibilities:
- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus and commission structure
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social events throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- An employer who is committed to the sustainability agenda
- Training and development opportunities.
If you’d like to be part of this journey we want to hear from you!
Night Shift Team Member employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Team Member
✨Tip Number 1
Familiarise yourself with easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your responses during interviews, showing that you're genuinely interested in their brand.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality. Be ready to share specific examples of how you've handled guest queries or complaints effectively, as this will demonstrate your capability to enhance the guest experience.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability. Since the role involves night shifts and varied responsibilities, showcasing your ability to thrive in dynamic environments will make you a strong candidate.
✨Tip Number 4
Research the hotel booking system Apaleo, if possible. Familiarity with this software can give you an edge, as it shows your initiative and readiness to hit the ground running in the role.
We think you need these skills to ace Night Shift Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Night Shift Team Member. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or hospitality. Emphasise any roles where you dealt with guest queries or complaints, as this is crucial for the position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at easyHotel and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle guest interactions effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at easyHotel
✨Show Your Customer Service Skills
As a Night Shift Team Member, you'll be the first point of contact for guests. Highlight your previous experience in customer service and share specific examples of how you've handled guest queries or complaints effectively.
✨Demonstrate Flexibility
Since the role involves flexible working hours, be prepared to discuss your availability and willingness to adapt to different shifts. Mention any past experiences where you successfully managed changing schedules.
✨Familiarise Yourself with the Hotel's Operations
Research easyHotel and its operations, especially the Apaleo booking system mentioned in the job description. Showing that you understand their processes will demonstrate your genuine interest in the role.
✨Emphasise Teamwork and Collaboration
The role requires supporting day-to-day operations and working as part of a team. Share examples of how you've collaborated with others in previous jobs to ensure smooth operations and positive outcomes.
