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- Tasks: Ensure guests have an amazing experience and handle queries with a smile.
- Company: Join easyHotel, where we make travel affordable and enjoyable.
- Benefits: Earn £12.30 per hour, plus bonuses and staff discounts.
- Why this job: Be part of a fun team and grow your career globally.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Enjoy flexible hours and exciting social events throughout the year.
The predicted salary is between 12 - 12 £ per hour.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Milton Keynes hotel. Working on a part time basis, you will receive a competitive salary of £12.30 per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About EasyHotel: Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too. We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them. As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.
Role & responsibilities:
- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social events throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- Training and development opportunities
- Employee Assistance Programme available including structured counselling sessions
If you’d like to be part of this journey we want to hear from you!
Guest Experience Specialist - Part Time (Milton Keynes) employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist - Part Time (Milton Keynes)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on easyHotel. Understand their mission and values so you can show how you fit into their culture. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to guest experience and customer service. Think of examples from your past that highlight your skills in handling queries and complaints. We want you to shine!
✨Tip Number 3
Dress the part! Even though it’s a part-time role, showing up in smart attire can make a great first impression. It shows you’re serious about the position and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Guest Experience Specialist - Part Time (Milton Keynes)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Guest Experience Specialist role. Highlight your relevant experience and skills that align with our mission at easyHotel. This shows us that you’re genuinely interested in the position and understand what we’re all about.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your key experiences and how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re getting the most up-to-date information about the role and our company.
How to prepare for a job interview at easyHotel
✨Know the Company
Before your interview, take some time to research easyHotel. Understand their mission to provide affordable travel and what sets them apart in the hospitality industry. This knowledge will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Specialist, your role revolves around ensuring guests have a fantastic stay. Prepare examples from your past experiences where you've successfully handled guest queries or complaints. Highlight how you turned a negative situation into a positive one, as this will demonstrate your ability to maintain high service standards.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unhappy guest or managing multiple tasks at once. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're prepared for the fast-paced environment of the hotel.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if easyHotel is the right fit for you.