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- Tasks: Ensure guests have an amazing experience and handle queries with a smile.
- Company: Join easyHotel, a growing brand focused on affordable, eco-friendly stays.
- Benefits: Earn £12.30 per hour, plus bonuses, discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team and make travel accessible for everyone.
- Qualifications: Flexibility to work various shifts and a passion for customer service.
- Other info: Enjoy social events, training, and a commitment to sustainability.
The predicted salary is between 12 - 12 £ per hour.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Leeds hotel. Working on a 16 hour part time, permanent basis you will receive a competitive salary of £12.30 per hour. It is essential that you are flexible to cover a variety of shifts including early mornings and evenings, including weekends.
As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About EasyHotel: We are easyHotel, and we are inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel, by offering hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best the city has to offer. We are a growing and ambitious brand that aspires to become a 100 strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.
Role & responsibilities:
- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus and commission structure
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social events throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- An employer who is committed to the sustainability agenda
- Training and development opportunities
- Employee Assistance Programme available including counselling sessions through a third party (T&Cs apply)
If you’d like to be part of this journey we want to hear from you!
Guest Experience Associate (Part-Time, Flexible Shifts) in Leeds employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Associate (Part-Time, Flexible Shifts) in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on easyHotel. Understand their mission and values, and think about how you can contribute to their goal of providing great guest experiences.
✨Tip Number 2
Practice your people skills! As a Guest Experience Associate, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence in handling queries and complaints.
✨Tip Number 3
Be flexible and show it! Since the role requires covering various shifts, highlight your availability during the interview. Let them know you're ready to jump in whenever needed, especially during busy times like weekends.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the easyHotel team. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience Associate (Part-Time, Flexible Shifts) in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Guest Experience Associate role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to how you can contribute to our mission at easyHotel.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at easyHotel
✨Know the Company
Before your interview, take some time to research easyHotel. Understand their mission of providing affordable and low-carbon hotels. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Flexibility
Since the role requires flexible shifts, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or handled unexpected situations. This will demonstrate your readiness to meet the demands of the job.
✨Emphasise Customer Service Skills
As a Guest Experience Associate, your main goal is to ensure guests have a fantastic stay. Share specific examples from past roles where you went above and beyond for customers. This will illustrate your commitment to delivering exceptional service.
✨Prepare for Common Questions
Anticipate questions related to handling guest complaints or ensuring positive experiences. Practise your responses, focusing on how you would use your problem-solving skills to turn a negative situation into a positive one. This will help you feel more confident during the interview.