We’re looking for an organised, personable Reception Team Leader to join easyHotel Sheffield . You’ll lead our front desk team, set the tone for every guest’s first and last impression, and keep the front office running smoothly day to day.
About the role
- Lead, motivate and support a team of receptionists, including rota planning and shift allocation
- Welcome guests and oversee check-in, check-out and reservations
- Handle guest queries, requests and complaints with confidence, resolving issues at the first opportunity
- Train new starters and coach the team to hit service standards
- Work closely with housekeeping, food and beverage and maintenance to deliver a seamless stay
- Handle cash, card payments and end-of-shift reconciliation accurately
- Champion health and safety, including fire procedures, incident reporting and first aid awareness
- Step in on the desk during busy periods and cover absences
About you
- Previous experience in a hotel or hospitality front desk role; some experience leading or supervising a team is preferred
- Warm, professional and calm under pressure
- Excellent communication skills, written and spoken
- Confident with computers; experience with [PMS system, e.g. Opera, Mews] is a bonus
- Flexible and willing to work shifts, including evenings, weekends and bank holidays
- Additional languages are a plus
Front Desk Team Leader in Sheffield employer: Easyhotel Plc
Easyhotel Plc is an attractive employer due to its commitment to providing competitive salaries and flexible working hours. Employees are part of a team that prioritizes guest satisfaction, making it a rewarding place to work. The company's focus on affordability and quality ensures a stable and supportive work environment.
