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- Tasks: Support daily operations and ensure guests have a fantastic experience.
- Company: easyHotel is revolutionising affordable, low-carbon hotels for budget travellers.
- Benefits: Enjoy competitive pay, career growth, staff discounts, and fun social events.
- Why this job: Join a dynamic team in a growing brand focused on sustainability and guest satisfaction.
- Qualifications: No specific qualifications required; just a passion for customer service!
- Other info: Be part of an international team with opportunities for training and development.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our [location] hotel. Working on a [TBC *part time, permanent basis]* you will receive a competitive salary of £[12.30] per hour.
As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About easyHotel
Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too.
We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them.
As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.
Role & responsibilities:
- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work schemeBike to work scheme
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social event throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- Training and development opportunities
- Employee Assistance Programme available including structured counselling sessions
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If you’d like to be part of this journey we want to hear from you!
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Team Member - Night Shift employer: EASYHOTEL.COM
Contact Detail:
EASYHOTEL.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Night Shift
✨Tip Number 1
Familiarise yourself with easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your answers during any interviews, showing that you're genuinely interested in their brand.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in hospitality. Be ready to share specific examples of how you've handled guest queries or complaints effectively, as this is crucial for the Team Member role.
✨Tip Number 3
Research common hotel management systems like Apaleo. Even if you haven't used it before, demonstrating a willingness to learn and adapt to new technologies can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of easyHotel if possible. They can provide insights into the company culture and what they look for in a Team Member, which can be invaluable during your application process.
We think you need these skills to ace Team Member - Night Shift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Member position. Tailor your application to highlight how your skills and experiences align with what easyHotel is looking for.
Craft a Compelling CV: Create a CV that showcases your relevant experience, particularly in customer service or hospitality. Use clear headings, bullet points, and ensure it is well-structured to make it easy for the hiring team to read.
Write a Personalised Cover Letter: Include a cover letter that expresses your enthusiasm for the role and the company. Mention specific aspects of easyHotel that resonate with you, such as their commitment to sustainability and affordable travel.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EASYHOTEL.COM
✨Show Your Customer Service Skills
As a Team Member, you'll be the first point of contact for guests. Make sure to highlight your previous experience in customer service and how you handle queries and complaints effectively.
✨Familiarise Yourself with the Company
Research easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Team Spirit
Since this role involves supporting day-to-day operations, be prepared to discuss examples of how you've worked well in a team. Emphasise your ability to collaborate and contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as guest complaints or operational challenges. Think of examples from your past experiences that showcase your problem-solving skills.