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For Companies At a Glance
- Tasks: Support daily operations and ensure guests have a fantastic experience.
- Company: easyHotel is revolutionising affordable, low-carbon hotels across Europe.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and social events.
- Why this job: Join a growing brand with global career opportunities and a focus on sustainability.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Be part of an entrepreneurial team in a vibrant hotel environment.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Cardiff hotel. Working on a part-time, permanent basis, you will receive a competitive salary of £12.30 per hour. As our Team Member, your goal is to help ensure our customers have a great experience when staying with us.
About easyHotel: We are easyHotel, inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel by offering hotels that are simple to book, simple to use, and city-focused; designed for both budget travelers and those looking to save on accommodation to enjoy the city. We are a growing and ambitious brand aiming to become a 100-strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.
Role & Responsibilities:
- Support with day-to-day operations
- Be the first point of contact for guest experience
- Handle guest queries and complaints
- Inspect rooms and communicate any issues to maintenance or housekeeping
- Ensure positive guest experiences, aiming for 5-star reviews
- Ensure smooth processes using Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus and commission structure
- The opportunity to join an international team with potential to grow your career globally
- An entrepreneurial environment with involvement in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stays
- Social events throughout the year, including team days out, summer parties, and Christmas events
- Pension scheme
- Commitment to sustainability
- Training and development opportunities
- Employee Assistance Programme, including counselling sessions (T&Cs apply)
If you’d like to be part of this journey, we want to hear from you!
Team Member employer: EASYHOTEL.COM
Contact Detail:
EASYHOTEL.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your responses during any interviews, showing that you're genuinely interested in their brand.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since the role involves being the first point of contact for guests, having specific examples of how you've handled guest queries or complaints will demonstrate your suitability for the position.
✨Tip Number 3
Research common hotel booking systems like Apaleo. Even if you haven't used it before, showing that you have a basic understanding of hotel management software can set you apart from other candidates.
✨Tip Number 4
Highlight your teamwork skills. easyHotel values an international team environment, so be ready to share experiences where you've successfully collaborated with others to achieve a common goal.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Team Member at easyHotel. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of easyHotel's mission and values that resonate with you, and explain how you can contribute to their goals.
Highlight Customer Service Skills: Since the role focuses on guest experience, emphasise any previous customer service experience in your CV and cover letter. Provide examples of how you've handled guest queries or complaints effectively.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EASYHOTEL.COM
✨Research easyHotel
Before your interview, take some time to learn about easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your answers with their goals and show that you're genuinely interested in the company.
✨Prepare for Customer Service Scenarios
As a Team Member, you'll be the first point of contact for guests. Think of examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss how you ensured positive guest experiences.
✨Familiarise Yourself with Apaleo
Since you'll be using the Apaleo hotel booking system, it’s beneficial to have a basic understanding of how hotel management systems work. If possible, look up tutorials or guides online to get a feel for the software.
✨Show Enthusiasm for Teamwork
easyHotel values an international team environment. Be prepared to discuss how you work well in a team and contribute to a positive workplace culture. Share examples of how you've collaborated with others to achieve common goals.