At a Glance
- Tasks: Support daily operations and ensure guests have an amazing experience.
- Company: Join the vibrant team at easyHotel in Shoreditch, London.
- Benefits: Competitive pay, bonuses, staff discounts, and fun social events.
- Other info: Great career growth opportunities in an international environment.
- Why this job: Be the face of hospitality and make a real difference for guests.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 12 - 12 € per hour.
Here at easyHotel we are now looking to recruit a fantastic Team Member at our London Shoreditch hotel. Working on a part time, permanent basis you will receive a competitive salary of £12.30 per hour.
As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
Role & Responsibilities- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
- Competitive salary with bonus
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social events throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- Training and development opportunities
- Employee Assistance Programme available including structured counselling sessions
If you’d like to be part of this journey we want to hear from you!
Team Member employer: EASYHOTEL.COM
At easyHotel, we pride ourselves on being an excellent employer, offering a vibrant and entrepreneurial work culture that encourages personal and professional growth. As a Team Member in our London Shoreditch hotel, you'll enjoy competitive pay, flexible working hours, and a range of benefits including staff discounts, social events, and comprehensive training opportunities, all while being part of an international team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out easyHotel's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Team Member, you'll be the first point of contact for guests. Think of examples from your past experiences where you've handled queries or complaints effectively, and be ready to share them.
✨Tip Number 3
Dress to impress! Even if it's a casual environment, looking smart can make a great first impression. It shows that you care about the opportunity and respect the interview process.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the team.
Tailor Your Application:Make sure to customise your application for the Team Member role. Highlight relevant experiences that align with our job description, especially those that showcase your customer service skills and ability to handle guest queries.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EASYHOTEL.COM
✨Know the Company
Before your interview, take some time to research easyHotel and their values. Understanding their commitment to customer experience will help you align your answers with what they’re looking for in a Team Member.
✨Showcase Your People Skills
As a Team Member, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've successfully handled guest queries or complaints. This will demonstrate your ability to ensure positive guest experiences.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult guest or ensuring smooth operations. Practising these scenarios can help you respond confidently and show your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
