At a Glance
- Tasks: Support daily operations and ensure guests have an amazing experience.
- Company: Join easyHotel, a brand focused on affordable travel and great service.
- Benefits: Competitive pay, bonuses, career growth, and fun social events.
- Other info: Flexible hours and opportunities to grow within an international team.
- Why this job: Be the face of hospitality and make a real difference for guests.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 12 - 16 £ per hour.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Newcastle hotel. Working on a 16 hours contract you will receive a competitive salary of £12.30 per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About easyHotel: Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too. We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them. As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests back.
Role & responsibilities:
- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social event throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- Training and development opportunities
- Employee Assistance Programme available including structured counselling sessions
If you’d like to be part of this journey we want to hear from you!
Team Member in Newcastle upon Tyne employer: EASYHOTEL.COM
At easyHotel, we pride ourselves on being an excellent employer, offering a competitive salary and a vibrant work culture that values flexibility and employee growth. Our Newcastle hotel provides a supportive environment where Team Members can thrive, with opportunities for career advancement on a global scale, alongside engaging social events and comprehensive benefits like life assurance and training programmes. Join us to be part of a dynamic team dedicated to delivering exceptional guest experiences in a smartly designed, affordable setting.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on easyHotel. Understand their mission and values, and think about how you can contribute to making travel more affordable for guests. This will show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences where you've gone above and beyond for a guest or worked well in a team. We want to hear those stories!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, and looking polished will help you stand out as a candidate who takes the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Member in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Team Member role at easyHotel. Highlight your relevant experience and skills that align with our mission of providing great guest experiences. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. Less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EASYHOTEL.COM
✨Know the Company
Before your interview, take some time to research easyHotel. Understand their mission to make travel affordable and their focus on customer experience. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've successfully handled guest queries or complaints. Highlight how you ensured positive experiences, as this is crucial for easyHotel's reputation.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or managing multiple tasks at once. Think about how you would handle these scenarios in a way that reflects easyHotel's commitment to great service and smooth operations.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, training opportunities, or what success looks like in the Team Member role. This shows your enthusiasm and helps you gauge if easyHotel is the right fit for you.
