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- Tasks: Support hotel operations and ensure guests have an amazing experience.
- Company: Join easyHotel, a brand focused on affordable travel and great service.
- Benefits: Competitive pay, bonuses, career growth, and fun team events.
- Other info: Flexible shifts and a vibrant team culture await you!
- Why this job: Be the face of hospitality and make a real difference for guests.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 26784 - 26784 £ per year.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Milton Keynes hotel. Working on a Full Time basis you will receive a competitive salary of £12.80 per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About easyHotel: Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too. We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them. As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.
Role & responsibilities:
- Happy with flexible working (early shift: 7:00am - 3:00pm, late shift 3:00pm - 11:00pm)
- Support with day to day operations
- Support hotel management with team development
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Dealing with basic maintenance issues that may arise through guest feedback
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social events throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- Training and development opportunities
- Employee Assistance Programme available including structured counselling sessions
If you’d like to be part of this journey we want to hear from you!
Full Time Team Member in Milton Keynes employer: EASYHOTEL.COM
Contact Detail:
EASYHOTEL.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Team Member in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on easyHotel. Understand their mission and values, and think about how you can contribute to making travel more affordable for guests. This will show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences where you've gone above and beyond for a guest or resolved a tricky situation. We want to hear your stories!
✨Tip Number 3
Dress the part! Even though easyHotel has a relaxed vibe, showing up looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role and the team!
We think you need these skills to ace Full Time Team Member in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Team Member role at easyHotel. Highlight your relevant experience and skills that align with our mission of providing great guest experiences. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. This helps us see your strengths quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EASYHOTEL.COM
✨Know the Company
Before your interview, take some time to research easyHotel. Understand their mission to make travel affordable and their focus on customer experience. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've successfully handled guest queries or complaints. Highlighting your ability to ensure positive guest experiences will set you apart.
✨Be Ready for Flexibility
The role requires flexibility with working hours. Be prepared to discuss your availability for both early and late shifts. Showing that you're adaptable and willing to meet the needs of the hotel will demonstrate your commitment to the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team development opportunities or how they handle guest feedback. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.