At a Glance
- Tasks: Support daily operations and ensure guests have a fantastic experience.
- Company: Join easyHotel, where we make travel affordable and enjoyable.
- Benefits: Competitive pay, bonuses, staff discounts, and career growth opportunities.
- Other info: Flexible hours, social events, and a supportive team environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 12 - 12 £ per hour.
Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Cardiff hotel. Working on a part time, permanent basis you will receive a competitive salary of £12.30 per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us.
About easyHotel: Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too. We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them. As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.
Role & responsibilities:
- Happy with flexible working
- Support with day to day operations
- Be the first point of contact for the guest experience
- Dealing with guest queries and complaints
- Inspecting rooms and communicating to maintenance or housekeeping with any issues
- Ensuring positive guest experiences, resulting in 5* reviews
- Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus
- The opportunity to join an international team, with real potential to grow your career on a global stage
- An entrepreneurial working environment with opportunities to get involved in all areas of the business
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stay
- Social event throughout the year to include team engagement day out, summer party, & Christmas event
- Pension
- Training and development opportunities
- Employee Assistance Programme available including structured counselling sessions
If you’d like to be part of this journey we want to hear from you!
Nights Team Member in Cardiff employer: EASYHOTEL.COM
At easyHotel Cardiff, we pride ourselves on being an excellent employer, offering a competitive salary and a vibrant work culture that values flexibility and employee growth. Our team members enjoy unique benefits such as staff discounts, social events, and opportunities for career advancement within an international framework, all while contributing to our mission of providing affordable and enjoyable travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Team Member in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on easyHotel. Understand their mission and values so you can show how you fit into their culture. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! Even though it’s a hotel job, looking smart and professional can make a great first impression. It shows you’re serious about the position and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Nights Team Member in Cardiff
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Nights Team Member. Highlight any relevant experience and skills that align with our mission at easyHotel. This shows us you’re genuinely interested in the position!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EASYHOTEL.COM
✨Know the Company
Before your interview, take some time to research easyHotel. Understand their mission to make travel affordable and their focus on guest experience. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlighting your ability to ensure positive guest experiences will set you apart.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and adaptability during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company culture. This shows your enthusiasm and helps you determine if easyHotel is the right fit for you. Consider asking about opportunities for growth or what a typical day looks like for a Team Member.
