At a Glance
- Tasks: Be the first point of contact for healthcare professionals and clients during out-of-hours.
- Company: Join Alpha24, a leading healthcare service provider with a commitment to excellence.
- Benefits: Flexible night shifts, competitive pay, and the chance to make a real difference.
- Other info: Work from home with a tech-savvy setup and enjoy a dynamic work environment.
- Why this job: Help coordinate urgent staffing needs and provide vital support in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
The Out-of-Hours Service Agent will serve as the first point of contact for Alpha24’s healthcare professionals and clients during evenings, weekends, and holidays. This role is crucial to ensuring uninterrupted service, timely responses to urgent requests, and efficient coordination of last-minute staffing needs.
Key Responsibilities
- Respond promptly to inbound calls, messages, and emails from clients and healthcare professionals outside of regular UK business hours.
- Handle urgent shift bookings, cancellations, or amendments with accuracy and urgency.
- Coordinate and dispatch available healthcare staff based on client requirements and availability.
- Log all interactions, shift changes, and incidents accurately into the system (e.g. CRM, scheduling software).
- Escalate complex or critical issues to the designated on-call manager or internal team.
- Provide exceptional customer service while managing high-pressure situations calmly and professionally.
- Follow Alpha24 Healthcare’s standard operating procedures and communication protocols at all times.
Requirements
- Experience in customer service, dispatching, or staffing coordination (preferably within healthcare or recruitment).
- Excellent spoken and written English communication skills.
- Ability to work independently, make sound decisions, and manage priorities in a fast-paced environment.
- Familiarity with CRM or scheduling software (preferred but not required).
- Tech-savvy with reliable internet and a quiet work-from-home setup.
- Willingness to work UK night shifts, weekends, and public holidays.
Preferred Qualifications
- Prior experience in a UK-based healthcare or BPO setting.
- Background in workforce management, emergency handling, or on-call service coordination.
Out-of-Hours Service Agent employer: easy-outsource
Alpha24 is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture that values teamwork and dedication. As an Out-of-Hours Service Agent, you will enjoy flexible working arrangements from the comfort of your home while playing a vital role in delivering critical healthcare services during evenings and weekends. With opportunities for skill development and a commitment to excellence, Alpha24 ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Service Agent
✨Tip Number 1
Make sure you know the ins and outs of the role. Research Alpha24 and understand their values and how they operate, especially during those out-of-hours shifts. This will help you stand out when you chat with them!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with healthcare professionals and clients, being clear and calm is key. Try role-playing scenarios with a friend to get comfortable handling urgent requests.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work as an Out-of-Hours Service Agent at Alpha24.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Out-of-Hours Service Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Out-of-Hours Service Agent role. Highlight your relevant experience in customer service or staffing coordination, especially in healthcare. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of communication, it's essential to demonstrate your excellent spoken and written English skills. Use clear and concise language in your application to show us you can handle high-pressure situations with professionalism.
Highlight Your Tech Savviness:Mention any experience you have with CRM or scheduling software, even if it’s not a requirement. Being tech-savvy is a big plus for us, so let us know how comfortable you are with using different tools to manage tasks efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at easy-outsource
✨Know Your Stuff
Make sure you understand the role of an Out-of-Hours Service Agent inside out. Familiarise yourself with Alpha24’s services, especially how they handle urgent requests and staffing needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service, especially in high-pressure situations. Think about times when you had to manage urgent requests or coordinate staff effectively. This will demonstrate your ability to handle the demands of the role.
✨Practice Your Communication
Since excellent spoken and written English is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you can communicate effectively during the actual interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific scenarios related to the job, like dealing with last-minute shift changes or urgent client requests. Think through potential situations and how you would respond, showcasing your problem-solving skills and ability to stay calm under pressure.
