At a Glance
- Tasks: Manage customer accounts and ensure satisfaction while driving growth and retention.
- Company: Join Easygenerator, a fast-growing EdTech company revolutionising e-learning.
- Benefits: Remote work, competitive salary, and opportunities for professional development.
- Other info: Passion for HR tech and familiarity with industry trends is a plus.
- Why this job: Make a real impact by helping customers unlock the value of e-learning.
- Qualifications: Bachelor's degree and 2-3 years in Customer Success or account management.
The predicted salary is between 51750 - 63250 £ per year.
Join Easygenerator and help customers unlock the full value of e-learning Step into an exciting role with an innovative e-learning software company in the Ed Tech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool.
Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doing Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring A bachelor's degree or higher. 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you.
Apply today!
Remote Customer Success Manager (Remote, UK) in York employer: Easy Generator
At Easygenerator, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Remote Customer Success Manager, you'll enjoy the flexibility of working from anywhere in the UK while being part of a fast-growing scale-up in the EdTech sector, where your contributions directly impact customer satisfaction and business growth. We offer ample opportunities for professional development, a supportive team environment, and the chance to be at the forefront of revolutionising e-learning.
