Join Easygenerator and help customers unlock the full value of e-learning Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
A bachelor's degree or higher.
~2–3 years of Customer Success or key account management experience; Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
~ A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
~ If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you.
Customer Success Manager - Fully remote employer: Easy Generator
At Easygenerator, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Remote Customer Success Manager, you'll enjoy the flexibility of working from anywhere in the UK while being part of a fast-growing scale-up in the EdTech sector, where your contributions directly impact customer satisfaction and business growth. We offer ample opportunities for professional development, a supportive team environment, and the chance to be at the forefront of revolutionising e-learning.
