At a Glance
- Tasks: Join our front office team to support customers and manage financial filings.
- Company: Dynamic FinTech SaaS company with a focus on innovation and customer service.
- Benefits: Competitive salary, 22 days annual leave, birthday day off, and remote Fridays.
- Other info: Collaborative culture with career development opportunities and a supportive work environment.
- Why this job: Be part of a growing company and make a real impact in the FinTech space.
- Qualifications: Recent graduate or 1-2 years experience in accounting or tech; strong communication skills.
About Us: Easy Digital is a dynamic FinTech SaaS company based in the City of London, serving over 20,000+ small and micro UK businesses. With a solid roadmap and technology at our core, we have ambitious plans for the next five years. Our experienced founders foster a great social working environment and a focus on continual delivery. We are passionate about delivering creative, high-quality software and providing fantastic customer service.
The Role: The suitable individual will be a part of the front office team whose responsibilities involve ensuring that all contacts with customers are dealt with in a timely and professional manner. Prepare accounts and CT600s for assigned managed filings ensuring all filing deadlines are met. Complete all checks for company incorporations. Help with the testing of new and existing products recording all findings. Research and write knowledge base articles.
Key Responsibilities:
- Help Desk
- Ensure that all customer contact via online chat, phone, email and colab are dealt with in a timely and professional manner instant response for online chat/phone and within 2 hours for email.
- Assess each customer’s question, ensuring concise and clear responses.
- Ensure that AML regulations are adhered to when processing Companies for Incorporation.
- Help with the scanning, categorisation, distribution and notification to customers for incoming mail. Ensuring only relevant mail is forwarded for services paid for.
- Collection of post from post area on a regular basis (minimum) twice per week, scan (checking correct packages have been paid for) and distribution to relevant customers.
- Managed Filings
- Communicate with all assigned managed filing customers in a timely and professional manner.
- Keep customers updated about progress of managed filing completion aiming to complete each case within 48 hours.
- Complete managed filings in both FRS105 accurately and in a timely manner meeting our SLA of 48 turnaround for 95% of Managed Filings.
- Be responsible for all Small Managed Filing (FRS102) completing accurately and in a timely manner meeting our SLA of 48 turnaround for 95% of Managed Filings.
- Prepare SA100 returns for assigned managed filing customers.
- Ensure that all Managed Filings are completed in a timely fashion adhering to our guideline of completion within 48 hrs of all information being supplied.
- Ensure that Managed filing work flows are kept to and nonresponsive customer cases are closed.
- Ensure all notes are kept up to date for each case with details of follow ups and issues related to the case.
- Knowledge Base Articles
- Research and complete 2 articles per month from the knowledge base directory, ensuring that the information is technically correct, written for the use of our customers and meets the SEO (search engine optimisation) requirements.
- Product Maintenance
- Raise jiras and document fully any issues that you find through testing or with communications with customers, to help ensure our software’s integrity.
- Work across multiple different teams in assisting with preparing test cases for new and existing software releases.
- Carry out user acceptance testing (UAT) as new and additional functionality is added to software.
- General Admin
- Proactively get involved in and collaborate in biweekly team meetings.
- Complete additional tasks as and when required to.
Essential Skills/Qualifications: The ideal candidate will either involve being a recent graduate with a degree in business, accounting & finance or another related field, or driven professionals with 1–2 years of experience working within the accounting or software/technology space. The ideal candidate will demonstrate a strong willingness to learn, maintain a positive attitude, and thrive as part of a team. They will also possess strong written and verbal communication skills, enabling them to collaborate effectively and contribute to a dynamic working environment.
Nice to have: The successful candidate will be:
- Comfortable working with financial data.
- Proactive attitude towards learning new tools and tech.
- Professional demeanour with a customer-focused approach.
- Strong ability to manage multiple tasks and projects at the same time.
What Success Looks Like in This Role:
- Quickly builds a strong understanding of the company’s products, processes and systems.
- Learns new tools and workflows efficiently while maintaining accuracy.
- Takes initiative and consistently delivers high-quality work.
- Demonstrates strong customer service skills and builds positive customer relationships.
What’s on Offer? Offering a competitive salary. 22 days annual leave per annum plus bank holidays. An additional birthday day off! Working schedule includes Monday to Friday from 8:30am to 5:30pm with Fridays working from home. Career development: We invest in training and growth opportunities to help you achieve your full potential. Positive work culture: A supportive, welcoming environment built on trust and collaboration.
Digital Accountant employer: Easy Digital Filing
Easy Digital is an exceptional employer, offering a vibrant work culture in the heart of London that prioritises collaboration and professional growth. With a commitment to employee development through training opportunities and a supportive environment, we ensure our team members thrive while delivering high-quality software solutions to our valued customers. Enjoy competitive benefits, including generous annual leave, a birthday day off, and flexible working arrangements, making Easy Digital a fantastic place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Accountant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show that you're genuinely interested in Easy Digital and how you can contribute to their mission. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Digital Accountant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Digital Accountant role. Highlight any relevant experience in accounting or customer service, and don’t forget to mention your tech-savviness!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for FinTech and how you can contribute to Easy Digital's mission. Keep it concise but engaging, and let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application demonstrates your strong communication skills. Use clear and professional language, and double-check for any typos or errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Easy Digital Filing
✨Know Your Numbers
As a Digital Accountant, it's crucial to be comfortable with financial data. Brush up on key accounting principles and be ready to discuss how you've applied them in previous roles or projects. This will show your potential employer that you have the technical skills needed for the job.
✨Customer Service Mindset
Since the role involves direct customer interaction, prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to communicate clearly and professionally, as this is essential for maintaining positive customer relationships.
✨Show Your Proactivity
The company values a proactive attitude, so come prepared with examples of how you've taken initiative in previous roles. Whether it’s improving a process or learning a new tool, demonstrating your willingness to go above and beyond will set you apart from other candidates.
✨Research the Company
Familiarise yourself with Easy Digital's products and services. Understanding their mission and values will help you tailor your responses during the interview. Plus, it shows genuine interest in the company, which can make a great impression.
