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For Companies At a Glance
- Tasks: Manage motor claims, gather evidence, and liaise with clients and insurers.
- Company: FCA-regulated claims management company with a focus on client success.
- Benefits: Negotiable salary, career advancement opportunities, and a supportive work environment.
- Why this job: Join a growing team and make a real difference in clients' lives.
- Qualifications: Experience in claims management and strong communication skills required.
- Other info: Convenient location near transport links and a dynamic office culture.
The predicted salary is between 28800 - 43200 £ per year.
We are an FCA-regulated claims management company authorised to advise, investigate, and represent clients. Due to continued growth, we are seeking an experienced Claims Handler with a strong background in claimant accident management, credit hire, and personal injury (RTA) claims. This role offers an excellent opportunity for an ambitious, knowledgeable individual eager to advance their career and contribute to the firm's continued success.
Key Responsibilities
- Managing both new and existing claims while carrying out the following duties:
- Taking detailed instructions from clients by telephone, email, and occasionally in person
- Gathering evidence, assessing liability, and determining the most appropriate course of action
- Opening and managing files using the Proclaim case management system
- Instructing credit hire companies and panel solicitors where needed
- Liaising with clients and third-party insurers
- Communicating with panel solicitors and file handlers
- Liaising with external parties, including repairers, hire companies, police, and witnesses
- Providing clear updates and explaining legal documents to clients
- Assisting clients in completing required documentation
- Contacting clients to obtain outstanding information or documentation
- Carrying out general office administration (e.g., photocopying, scanning, post handling)
Skills & Experience
- Strong knowledge and experience in establishing liability
- Previous experience in a similar role within a claims management company, credit hire company, or solicitor’s practice
- Experience dealing with clients, insurers, repairers, solicitors, engineers, and credit hire companies
- Essential knowledge of credit hire and personal injury (RTA) claims
- Proficiency in Microsoft Word, Outlook, and general IT systems; strong typing skills
- Excellent communication skills with the ability to engage clients professionally and empathetically, both in person and over the phone
Additional Information
- Location: Stratford
- Salary: Negotiable
- Start Date: ASAP
- Hours:
- Monday–Thursday: 9:00 am – 5:30 pm
- Friday: 9:00 am – 5:00 pm
- Transport: 2-minute walk from Pudding Mill Lane Station
- Please note: No agencies
Motor Claim Advisor in Stratford employer: Easy Claim Ltd
Contact Detail:
Easy Claim Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claim Advisor in Stratford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Motor Claims Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of claimant accident management and personal injury claims. We recommend practising common interview questions and scenarios related to the role so you can showcase your expertise confidently.
✨Tip Number 3
When you apply, make sure to highlight your experience with Proclaim case management and your communication skills. Tailor your approach to show how you can manage claims effectively and engage clients professionally – that’s what we’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Motor Claim Advisor in Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Advisor role. Highlight your experience in claimant accident management and personal injury claims, as this will show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about claims handling and how your skills align with our needs. Keep it concise but impactful!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to engage professionally and empathetically. Use clear language and structure to demonstrate your writing skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Easy Claim Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claimant accident management, credit hire, and personal injury claims. Be ready to discuss specific cases you've handled and how you established liability. This will show that you’re not just familiar with the theory but have practical experience too.
✨Practice Your Communication Skills
As a Motor Claims Advisor, you'll need to communicate clearly and empathetically with clients and third parties. Practise explaining complex legal terms in simple language. You might even want to role-play with a friend to get comfortable with potential questions and scenarios.
✨Familiarise Yourself with Proclaim
Since you'll be using the Proclaim case management system, it’s a good idea to familiarise yourself with it beforehand. If you can, find online tutorials or resources to help you understand its features. Being able to demonstrate your proficiency could give you an edge over other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're genuinely interested in the role and helps you assess if the company is the right fit for you.
