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- Tasks: Lead the Reception team and ensure a warm, friendly service for all guests.
- Company: Join Eastwood Park, a stunning 19th Century country house in Gloucestershire.
- Benefits: Enjoy 25 days holiday, pension scheme, private medical cover, and discounts.
- Why this job: Be part of a beautiful venue and create memorable experiences for visitors.
- Qualifications: Experience in hospitality management and exceptional communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
At Eastwood Park we are proud of the beautiful surroundings in which we work and want to ensure many others get to enjoy this wonderful venue. We’re looking for an experienced Reception Manager to be responsible for the efficient operation of Reception/Front of House services, including line management of the Reception team. You will work hands-on as part of the team on a daily basis, ensuring a warm and friendly service to all visitors and guests, and operating a busy switchboard.
Responsibilities
- Manage the efficient operation of Reception/Front of House services and line manage the Reception team.
- Work hands-on as part of the team to ensure warm, friendly service to all visitors and guests and operate a busy switchboard.
Qualifications and Requirements
- Previous experience as Assistant Reception Manager or Manager within the hospitality industry is essential.
- Passionate about hospitality and the guest experience, with an understanding of meeting and exceeding customer expectations.
- Proactive with a positive attitude and the ability to work on one’s own initiative.
- Exceptional communication skills to build strong internal relationships and rapport with guests.
- Experience with all Microsoft Office software and confidence with role-specific packages (including booking and payment systems).
- Welcoming and friendly nature with a smart appearance and high standards of personal presentation.
- Strong organisational skills and a systems-led approach.
The role is 37 hours per week, working 5 days out of 7 on a rota basis to include evenings, weekends and bank holidays.
About Eastwood Park
Eastwood Park is a delightful 19th Century country house located within 200 acres of Gloucestershire countryside and provides a setting for conferences, events, and weddings. Established for over 50 years and with a growing international reputation, Eastwood Park is also a leading specialist training provider for healthcare engineering, estates and facilities management in the UK and abroad.
Benefits
- 25 days holiday plus bank holidays and an additional holiday purchase scheme
- Pension scheme with Aviva (subject to qualifying criteria)
- Life assurance
- Critical illness cover
- Private medical scheme (after 1 year of service)
- Plenty of free parking
- Access to a wide range of discounts across high-street and online retailers
- Access to 24/7 support and counselling, plus personal, emotional and financial wellbeing tools
- Online GP
The full job description is available upon request.
Reception Manager employer: Eastwood Park
Contact Detail:
Eastwood Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eastwood Park. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your communication skills! As a Reception Manager, you'll need to be a pro at building rapport with guests and colleagues. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed a busy reception or front-of-house service in the past. Highlight your systems-led approach and how it helped improve efficiency and guest satisfaction.
✨Tip Number 4
Apply through our website! We want to make sure your application stands out, so head over to our site and submit your details directly. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you truly care about making every visitor feel special.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Manager role. Highlight your relevant experience in managing teams and providing excellent customer service. We appreciate when applicants take the time to align their skills with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We love a well-structured application that gets straight to the heart of your qualifications and experience!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Eastwood Park!
How to prepare for a job interview at Eastwood Park
✨Know the Venue Inside Out
Before your interview, take some time to research Eastwood Park. Familiarise yourself with its history, services, and the overall atmosphere. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Hospitality Passion
During the interview, be sure to express your passion for hospitality. Share specific examples from your previous roles where you went above and beyond to exceed customer expectations. This will demonstrate that you understand the importance of a warm and friendly service.
✨Demonstrate Strong Communication Skills
As a Reception Manager, exceptional communication is key. Prepare to discuss how you've built strong relationships with both guests and team members in the past. You might even want to role-play common scenarios to showcase your ability to handle various situations effectively.
✨Be Ready for Practical Questions
Expect practical questions related to managing a busy switchboard or handling difficult guests. Think through your responses ahead of time, perhaps even rehearsing with a friend. This will help you feel more confident and articulate during the actual interview.