At a Glance
- Tasks: Lead the team, drive sales, and enhance customer experience in a vibrant store.
- Company: Join Eastpak, a stylish brand with a rich history since 1952.
- Benefits: Enjoy competitive salary, bonuses, 50% staff discounts, and comprehensive benefits.
- Other info: Flexible hours and tailored training for personal and professional growth.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for an enthusiastic Assistant Store Manager to join our Eastpak Flagship Store based in Carnaby Street, London. Eastpak, established in 1952, is a leading supplier of stylish and functional solutions for city living.
How you’ll make a difference:
- Driving sales and profitability in synergy with your Store Manager.
- Motivating, mentoring, and coaching sales associates.
- Assisting your Store Manager in implementing our established retail processes whilst looking for ways to improve them.
- Staying on top of core retail operational procedures such as inventory, P&L, etc.
- Reporting performance metrics and demonstrating your understanding of KPIs to improve your store results.
- Ensuring the store looks great, in line with the brand’s visual merchandising guidelines.
- Providing cover in the store manager’s absence.
What makes you the perfect Assistant Store Manager?
- You love interacting with customers and set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You are not afraid to take the initiative when the Store Manager is absent.
- You know how to play a part in creating a great team that shares your passion and vision to make every shopping experience outstanding, and you take pride in mentoring employees.
- You have experience in opening and closing a store, leading and motivating a team, and maximizing sales and productivity.
- You possess excellent written and verbal communication in English (knowledge of another language is a plus).
- You are proficient with MS Office and various POS systems.
- You are flexible with working weekends, evenings, and holidays as necessary.
What’s in it for you?
- Career ownership, enabling you to build knowledge and experience across different brands.
- A supportive, feedback‑based culture where respect and integrity guide us.
- Tailored training, from induction to ongoing online and face‑to‑face training sessions, to help you grow professionally and personally.
- Competitive salary, bonus and pension scheme.
- Staff discounts (50%).
- Comprehensive benefits encouraging mental, physical, and financial well‑being.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
Assistant Store Manager employer: Eastpak
At Eastpak, we pride ourselves on being an excellent employer, offering a vibrant work culture in our flagship store on Carnaby Street, London. With a strong focus on employee growth through tailored training and a supportive environment, we empower our Assistant Store Managers to take ownership of their careers while enjoying competitive salaries, generous staff discounts, and comprehensive benefits that promote overall well-being. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences in a stylish and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Eastpak, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Eastpak!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Eastpak, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Eastpak and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Eastpak that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Eastpak
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
