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For Companies At a Glance
- Tasks: Schedule and dispatch drivers while managing customer requests and work orders.
- Company: Join Easton Coach Company, a leader in transportation services.
- Benefits: Enjoy 401(k) matching, dental insurance, and flexible spending options.
- Why this job: Be the vital link in our operations and make a difference every day.
- Qualifications: Must have transportation experience and strong communication skills.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities:
- Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
- Relay information such as work orders or other messages to and from drivers and driving assistants.
- Use telephones, two-way radios or text messages to contact employees.
- Speak with supervisors or customers to resolve problems, requests for services or equipment.
- Prepare daily work such as schedules.
- Prepare work orders for crew or receiving work orders from work crews.
- Facilitate communications within company assigned territories.
- Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
- Perform other duties as assigned.
Qualifications:
- One (1) year of transportation experience.
- High School diploma.
- Valid Driver's License.
- Previous dispatch experience preferred.
- Previous Customer Service experience preferred.
- Must Pass a DOT Physical and Drug Test.
- Experience with Via Scheduling Software a Plus.
- Knowledge of service area a plus.
- Stress-tolerant nature necessary to consistently, calmly and effectively respond to demanding, crisis and emergent situations while maintaining self-control and composure.
- Flexibility and adaptability to change and considerable variability in both the nature and volume of work.
- Effective and appropriate communication skills.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending
Dispatcher in Norwich employer: Easton Coach Company LLC
Contact Detail:
Easton Coach Company LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher in Norwich
✨Tip Number 1
Network like a pro! Reach out to folks in the transport industry, especially those who work as dispatchers. You never know who might have a lead on a job or can give you insider info about Easton Coach Company.
✨Tip Number 2
Practice your communication skills! Since you'll be relaying important info and resolving issues, being clear and confident is key. Try role-playing scenarios with friends to get comfortable.
✨Tip Number 3
Familiarise yourself with Via Scheduling Software if you can. Even if you haven't used it before, showing that you're willing to learn can really impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dispatcher in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dispatcher role. Highlight your relevant experience, especially in transportation and customer service, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since effective communication is key in this role, don’t forget to demonstrate your skills in your written application. Use clear and concise language to convey your points and make it easy for us to see your strengths.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved issues in previous roles, especially in high-pressure situations. This will show us you can handle the demands of dispatching.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the Dispatcher position!
How to prepare for a job interview at Easton Coach Company LLC
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Dispatcher. Familiarise yourself with scheduling, dispatching, and communication processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Dispatcher, effective communication is key. Prepare examples from your past experiences where you successfully relayed information or resolved issues. This will demonstrate your ability to handle the demands of the job and keep everything running smoothly.
✨Prepare for Stressful Scenarios
Expect questions about how you would handle high-pressure situations. Think of specific instances where you managed stress effectively. This will highlight your ability to stay calm and composed, which is crucial for a Dispatcher.
✨Familiarise Yourself with Relevant Software
If you have experience with Via Scheduling Software or similar tools, be ready to discuss it. If not, do a bit of research on it beforehand. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
