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- Tasks: Schedule and dispatch drivers while managing communication and resolving issues.
- Company: Join Easton Coach Company, a leader in passenger ground transportation across the eastern US.
- Benefits: Enjoy flexible shifts, health insurance, paid time off, and a 401(k) matching plan.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: One year of transportation experience and a valid driver's license required.
- Other info: Must be able to relocate to Norfolk, VA before starting work.
The predicted salary is between 24000 - 36000 £ per year.
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Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
Relay information such as work orders or other messages to and from drivers and driving assistants.
Use telephones, two-way radios or text messages to contact employees.
Speak with supervisors or customers to resolve problems, requests for services or equipment.
Prepare daily work such as schedules.
Prepare work orders for crew or receiving work orders from work crews.
Facilitate communications within company assigned territories.
Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
Perform other duties as assigned.
Qualifications
One (1) year of transportation experience.
Desired Minimum Qualifications:
- Valid Driver’s License
- Previous Customer Service experience preferred
- Must Pass a DOT Physical and Drug Test
- Experience with Via Scheduling Software a Plus
- Knowledge of service area a plus
- Stress-tolerant nature necessary to consistently, calmly and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure
- Flexibility and adaptability to change and considerable variability in both the nature and volume of work
- Effective and appropriate communication skills
Job Type: Full-time
- 401(k) matching
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Varying shifts
- Holidays
- Monday to Friday
- Overtime
Experience:
- Dispatching: 2 years (Preferred)
License/Certification:
- Driver\’s License (Required)
Ability to Relocate:
- Norfolk, VA 23504: Relocate before starting work (Required)
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.
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Dispatcher/TOS employer: Easton Coach Company LLC
Contact Detail:
Easton Coach Company LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher/TOS
✨Tip Number 1
Familiarise yourself with Via Scheduling Software, as experience with this tool is a plus for the Dispatcher/TOS role. Consider taking online tutorials or practice using similar scheduling software to boost your confidence and skills.
✨Tip Number 2
Brush up on your communication skills, as effective communication is key in this role. Practice clear and concise messaging, both verbally and in writing, to ensure you can relay information efficiently between drivers and supervisors.
✨Tip Number 3
Research the service area of Norfolk, VA, to gain a better understanding of the routes and locations you'll be working with. This knowledge will not only help you in scheduling but also in addressing customer requests more effectively.
✨Tip Number 4
Prepare for potential stress by developing strategies to stay calm under pressure. Role-play scenarios where you might need to resolve issues quickly, so you're ready to handle demanding situations with composure when they arise.
We think you need these skills to ace Dispatcher/TOS
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dispatcher/TOS. Familiarise yourself with the key tasks such as scheduling, dispatching, and communication to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in transportation or dispatching. Mention specific examples where you've successfully managed schedules or resolved customer issues to demonstrate your suitability for the role.
Showcase Communication Skills: Since effective communication is crucial for this position, provide examples in your application that showcase your ability to relay information clearly and resolve conflicts. This could be through past job experiences or relevant training.
Tailor Your Application: Customise your CV and cover letter to reflect the qualifications and skills mentioned in the job description. Highlight your adaptability, stress tolerance, and any experience with scheduling software to stand out to the employer.
How to prepare for a job interview at Easton Coach Company LLC
✨Know the Job Inside Out
Familiarise yourself with the responsibilities of a Dispatcher/TOS. Understand how to schedule and dispatch drivers effectively, and be ready to discuss your experience in handling customer requests and resolving issues.
✨Demonstrate Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully relayed information in previous jobs. Be ready to showcase your ability to handle stressful situations calmly and clearly.
✨Highlight Relevant Experience
Make sure to emphasise any previous dispatching or transportation experience you have. If you've used scheduling software like Via, mention it! This will show that you're already familiar with tools that are crucial for the job.
✨Show Flexibility and Adaptability
Be prepared to discuss how you've adapted to changes in work volume or nature in past roles. Employers value candidates who can remain composed and flexible in dynamic environments, so share specific examples.
