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- Tasks: Support customers with design, processing, and troubleshooting in the Specialty Plastics sector.
- Company: Eastman is a leader in molecular recycling, creating sustainable plastic solutions.
- Benefits: Enjoy remote work flexibility and opportunities for travel across Europe.
- Why this job: Join a forward-thinking company making a real impact on sustainability and innovation.
- Qualifications: Bachelor's or higher in Polymer Science; 10+ years in plastic processing required.
- Other info: Fluency in English is essential; additional languages are a bonus.
The predicted salary is between 43200 - 72000 £ per year.
4 weeks ago Be among the first 25 applicants
Eastman is a leader in using commercial-scale molecular recycling for a broad set of virgin-quality like polymer resins for Durables, Cosmetic Packaging, Medical Devices, and the food industry.
These technologies provide a true circular solution for high-quality plastic materials with improved LCA and lower CO2 footprint.
This Technical Service Representative role will support large customers and brands in the Specialty Plastics sector, focused on Central and Northern Europe.
Location: Netherlands, Germany, Belgium, UK (home office based)
Responsibilities
- Assist customers and brands with part & mold design, plastic processing, troubleshooting procedures, and material handling during polymer qualification.
- Translate customer needs into \”Critical To Quality\” parameters to guide product selection and development.
- Participate in internal and external trials to evaluate material processing.
- Stay updated on market trends, application, and processing technology developments, including competitors.
- Identify and document unmet industry and customer needs, along with product fitness criteria.
- Provide technical product training to customers, distributors, and sales & marketing teams.
- Develop technical marketing materials for customer engagement.
- Collaborate with the Product Development team to deliver market-driven, value-adding products.
Qualifications
- Bachelor\’s, PhD, or MSc in Polymer Science or Engineering; >10 years of industrial experience in plastic processing technologies.
- Proficiency in injection molding is essential; additional skills in blow molding, extrusion, thermoforming, etc., are a plus.
- Excellent communication and documentation skills.
- Fluency in English is mandatory; additional EU languages are preferred.
- Willingness to travel approximately 50% of the time.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Product Management
Industries
- Chemical Manufacturing
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Technical Service Engineer employer: Eastman
Contact Detail:
Eastman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Network with professionals in the polymer science and engineering field. Attend industry conferences or webinars where you can meet potential colleagues or employers from Eastman. Building these connections can give you insights into the company culture and job expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in plastic processing technologies, especially in injection molding. Being knowledgeable about current advancements will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've assisted customers with part and mold design or troubleshooting procedures in your previous roles. Real-life scenarios can showcase your problem-solving skills and technical expertise effectively.
✨Tip Number 4
Consider brushing up on your communication skills, particularly in a technical context. Since the role involves providing training and developing marketing materials, being able to convey complex information clearly will be crucial for success.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in polymer science and plastic processing technologies. Emphasise your proficiency in injection molding and any additional skills you possess, such as blow molding or extrusion.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the Technical Service Engineer position, particularly your experience in customer support and technical training.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to convey complex technical information clearly and effectively, both in writing and verbally.
Highlight Industry Knowledge: Mention your awareness of market trends and developments in processing technology. This shows that you are proactive and engaged with the industry, which is essential for supporting customers and brands effectively.
How to prepare for a job interview at Eastman
✨Showcase Your Technical Expertise
As a Technical Service Engineer, it's crucial to demonstrate your deep understanding of polymer science and plastic processing technologies. Be prepared to discuss specific projects or experiences where you've successfully applied your knowledge in injection molding or other relevant processes.
✨Understand Customer Needs
Highlight your ability to translate customer requirements into 'Critical To Quality' parameters. Prepare examples of how you've previously identified and addressed customer needs, ensuring you can articulate the importance of this skill during the interview.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in the specialty plastics sector, including competitors' advancements. Being able to discuss current market trends and how they impact the role will show your commitment and proactive approach.
✨Prepare for Technical Training Scenarios
Since the role involves providing technical product training, think about how you would approach this task. Prepare to discuss your communication style and any previous experiences where you've successfully trained others, as this will be key to engaging customers and teams effectively.
