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- Tasks: Handle customer collections and support inquiries in a remote call centre.
- Company: Dynamic telecommunications company focused on customer satisfaction.
- Benefits: Starting pay of $18.24/hr, paid time off, and growth opportunities.
- Why this job: Join a team that values empathy and continuous improvement in a thriving culture.
- Qualifications: Strong computer skills and an empathetic yet firm approach.
- Other info: Remote work environment with opportunities for personal and professional growth.
The predicted salary is between 14 - 18 £ per hour.
A telecommunications company is seeking an A/R Representative to handle customer collections for their services across Canada. This role supports customers through negotiations and account inquiries in a remote call center environment.
The ideal candidate should have strong computer skills and an empathetic yet firm demeanor.
The position offers starting pay of $18.24/hr, paid time off, and growth opportunities. Join the team for a chance to thrive in a customer-focused culture promoting continuous improvement.
Remote Collections Specialist - Growth & Impact employer: Eastlink
Contact Detail:
Eastlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Collections Specialist - Growth & Impact
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves customer collections, think about how you can balance empathy with firmness. Role-playing with a friend can help you feel more confident during those tricky conversations.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Collections Specialist - Growth & Impact
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers. We want to see how you can balance being firm yet understanding in your approach to collections.
Highlight Your Tech Skills: Since this role is remote and involves a lot of computer work, don’t forget to mention your strong computer skills. We’re looking for candidates who are comfortable navigating various software and tools.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting to show us that you understand what we’re looking for in a Collections Specialist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Eastlink
✨Know Your Numbers
Before the interview, brush up on your knowledge of accounts receivable and collections processes. Be ready to discuss specific metrics you've achieved in previous roles, like collection rates or customer satisfaction scores. This shows you understand the importance of performance in a remote collections role.
✨Empathy is Key
Since this position requires an empathetic yet firm approach, prepare examples of how you've successfully navigated difficult conversations with customers. Think about times when you turned a negative situation into a positive outcome, as this will demonstrate your ability to handle sensitive negotiations.
✨Tech Savvy is a Must
Familiarise yourself with common software used in collections and customer service. If you have experience with specific tools or platforms, be sure to mention them during the interview. This will show that you're ready to hit the ground running in a remote call centre environment.
✨Show Your Growth Mindset
The company values continuous improvement, so come prepared to discuss how you've sought out professional development in the past. Whether it's taking courses, seeking feedback, or learning new skills, sharing your growth journey will align well with their culture and show that you're eager to thrive in the role.
