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- Tasks: Manage customer collections and provide top-notch service across Canada.
- Company: Join a family-owned, innovative telecom leader based in Halifax.
- Benefits: Earn $18.24/hr, enjoy paid time off, benefits, and discounts.
- Why this job: Kickstart your career with growth opportunities and supportive training.
- Qualifications: Empathetic, detail-oriented, and strong computer skills are key.
- Other info: Remote work available; thrive in a dynamic, team-focused environment.
The predicted salary is between 14 - 22 £ per hour.
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.
We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. This position is remote and services our customers across Canada in all provinces that we operate in.
Responsibilities- Customer collections and credit functions across Canada (Wireless and Wireline) & Link Bermuda
- Working with customers with overdue accounts and applying sound judgment in negotiating payment arrangements while delivering high quality customer service
- Responding to customer account inquiries and processing billing adjustments
- Call center environment that requires meeting call volume, collections, and quality targets
- Maintain accurate and detailed account notes
- Empathetic but is firm and fair
- Brings positive energy with a customer-focused attitude
- Balances the importance of the customer relationship with requirement to follow procedure
- A natural multi-tasker with strong computer skills and attention to detail
- Sees change as a positive
- A true team player who is willing to jump in to support your team without being asked
- Thrives on the sense of accomplishment that comes from achieving goals
- Previous collections experience an asset
- Start Strong: $18.24/hr. & incentives
- Grow Fast: We promote from within, your next step is waiting
- Get Perks: Paid time off, holidays, sick days, benefits, pension & discounts
- Training Provided: No experience? No problem. We’ll get you ready
Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here!
A/R Representative employer: Eastlink
Contact Detail:
Eastlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land A/R Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues. Let them know you're on the hunt for an A/R Representative role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Eastlink and understand their values, especially around customer service and teamwork. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your skills! If you have any relevant experience in collections or customer service, be ready to discuss it in detail. Use specific examples to demonstrate how you've handled similar situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Eastlink family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace A/R Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the A/R Representative role. Highlight your customer service skills and any relevant experience in collections. We want to see how you can bring your unique flair to our team!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s negotiating payment arrangements or handling customer inquiries, we love seeing real-life applications of your talents.
Be Yourself: We value authenticity! Let your personality shine through in your application. Share your passion for customer service and how you approach challenges with a positive attitude. We’re looking for team players who are ready to jump in!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with Eastlink. We can’t wait to hear from you!
How to prepare for a job interview at Eastlink
✨Know Your Stuff
Before the interview, make sure you understand Eastlink's services and values. Familiarise yourself with their customer-focused approach and how they handle collections. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Empathy
As an A/R Representative, you'll need to balance firmness with empathy. Prepare examples from your past experiences where you've successfully navigated difficult conversations with customers. Highlight your ability to negotiate while maintaining a positive relationship.
✨Demonstrate Multi-tasking Skills
In a call centre environment, being able to juggle multiple tasks is crucial. Think of specific instances where you've managed several responsibilities at once, especially in high-pressure situations. This will illustrate your capability to meet call volume and quality targets.
✨Embrace Change
Eastlink values adaptability, so be ready to discuss how you've handled change in previous roles. Share stories that reflect your positive attitude towards new challenges and how you've thrived in dynamic environments.
