Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents and colleagues in delivering excellent housing services across communities.
- Company: Eastlight Community Homes, the largest community gateway social housing provider in the UK.
- Benefits: Competitive salary, generous leave, wellbeing grants, and family leave options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Administrative experience and strong IT skills; customer service focus is essential.
- Other info: Join a diverse team committed to inclusivity and community support.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Role
Neighbourhood Support – Full-Time, Permanent & Full-Time, Fixed-Term Contract/Secondment for up to 6 months
We’re looking for two Neighbourhood Supports to join our busy and rewarding Neighbourhood Team: one on a full-time, permanent basis and one on a full-time, fixed-term contract.
Responsibilities
In this varied role, you’ll provide essential support to residents and colleagues, helping us deliver excellent housing services across our communities. You’ll be involved in a wide range of tasks, including setting up and ending tenancies, managing mutual exchanges and lettings, supporting garage applications, and maintaining accurate records. You’ll respond to customer enquiries, prepare documents, and liaise with colleagues, contractors, and external agencies to ensure services run smoothly. You’ll also support processes related to Aids and Adaptations, income management, planned maintenance, invoice processing, and performance reporting.
Requirements / Qualifications
We’re seeking applicants with proven administrative experience and sound IT knowledge, who can stay organised and focused in a fast-paced environment. You’ll be confident engaging with residents and partners, able to manage competing priorities, and committed to delivering high-quality customer service. Familiarity with housing services or safeguarding would be beneficial, but full training will be provided.
Why join us / Benefits
- £29,492 per annum
- 1x Permanent, Full-time, 37 hours per week and 1 x Fixed Term Contract for up to 6 months
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution – Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- A healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
Additional information
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.
Closing Date: 17 October at midday.
Interviews for this role will be held dynamic as application are shortlisted. We reserve the right to close this vacancy if sufficient applications are received.
#J-18808-Ljbffr
Neighbourhood Support - Permanent and FTC/Secondment for up to 6 months employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Support - Permanent and FTC/Secondment for up to 6 months
✨Tip Number 1
Get to know the company! Research Eastlight Community Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it might just get your foot in the door!
✨Tip Number 3
Prepare for those interviews! Think about common questions related to housing services and customer support. Practise your answers, focusing on how your skills align with what Eastlight is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Eastlight team. Don’t miss out on this opportunity!
We think you need these skills to ace Neighbourhood Support - Permanent and FTC/Secondment for up to 6 months
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Support role. We want to see how you can contribute to our mission of creating safe, affordable homes.
Showcase Your Customer Service Skills: Since this role involves engaging with residents and partners, it’s crucial to demonstrate your commitment to high-quality customer service. Share examples of how you've successfully managed customer enquiries or resolved issues in the past.
Be Organised and Clear: In a fast-paced environment like ours, staying organised is key. Make sure your application is well-structured and easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of the Neighbourhood Support role. Familiarise yourself with tasks like managing tenancies and responding to customer enquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Experience
Prepare specific examples from your past administrative roles that highlight your organisational skills and ability to manage competing priorities. Think about times when you delivered excellent customer service or worked with external agencies, as these experiences will resonate well with the interviewers.
✨Engage with Confidence
Since this role involves engaging with residents and partners, practice how you would communicate effectively in various scenarios. Be ready to discuss how you would handle difficult situations or enquiries, showcasing your problem-solving skills and commitment to high-quality service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if Eastlight Community Homes is the right fit for you.